Skip to Content
AccessibilityCareersReport an IssueContact Us
mySTC

St. Catharines Logo St. Catharines Logo

St. Catharines Logo
  • Applications, Licences and Permits
    Toggle Section Applications, Licences and Permits Menu
    • Building Permits
    • Burn Permits
    • Business Licences
    • Development Applications
    • Dog Licences
    • Heritage Permits
    • Liquor Licences
    • Lottery and Gaming Licences
    • Marriage Licences
      Toggle Section Marriage Licences Menu
      • Civil Marriage Ceremonies
    • Parking Permits
    • Road Permits and Applications
    • Short-term Rental Licensing
    • Signs
  • Arts, Culture and Events
    Toggle Section Arts, Culture and Events Menu
    • Arts and Culture Newsletters
    • Arts Awards
    • Attractions
      Toggle Section Attractions Menu
      • Centennial Gardens Totem Pole
      • Ontario Lacrosse Hall of Fame and Museum
      • Sports Hall of Fame
      • St. Catharines Museum and Welland Canals Centre
    • Awards Programs
      Toggle Section Awards Programs Menu
      • Arts Awards
      • Trillium Awards
      • Volunteer Awards
    • Cultural Investment Program
    • Farmers Market
      Toggle Section Farmers Market Menu
      • Market Vendors
      • Farmers Market Events
    • Festivals and Special Events
      Toggle Section Festivals and Special Events Menu
      • Culture Days
      • Farmers Market Events
      • Museum Events
      • News and Upcoming Events
      • Summer Concert Series
    • FirstOntario Performing Arts Centre
    • History and Heritage
      Toggle Section History and Heritage Menu
      • Heritage Sites
        Toggle Section Heritage Sites Menu
        • British Methodist Episcopal Church, Salem Chapel
        • Former Lincoln County Courthouse
        • Former Merritton Town Hall
        • Heritage Tours
        • Lakeside Park Carousel
        • Mayholme Genealogical and Historical Research Centre
        • Morningstar Mill
        • Port Dalhousie Heritage District
        • Port Dalhousie Inner Range Lighthouse
        • Power Glen Heritage District
        • Queen Street Heritage District
        • The Underground Railroad
        • Yates Street Heritage District
      • History of the City
    • Libraries
    • Market Square
    • Public Art
      Toggle Section Public Art Menu
      • Art Exhibits
      • Calls to Artists
      • Carlisle Street Public Art Project
      • Civic Art Collection
      • Fallen Workers Memorial
      • Monuments and Memorials
    • Richard Pierpoint Park
      Toggle Section Richard Pierpoint Park Menu
      • Centennial Gardens Partnership Fund
      • Centennial Gardens Totem Pole
    • Tourism
    • St. Catharines Museum and Welland Canals Centre
      Toggle Section St. Catharines Museum and Welland Canals Centre Menu
      • Collections
        Toggle Section Collections Menu
        • eMuseum Online Collection
      • Exhibits
        Toggle Section Exhibits Menu
        • History InSite
        • Permanent Exhibits
        • Temporary Exhibits
        • Virtual Exhibits
      • Memberships
      • Museum Blog
      • Museum Events
        Toggle Section Museum Events Menu
        • Museum Calendar
      • Programs
        Toggle Section Programs Menu
        • Group Experiences
        • Guided Spirit Walks
        • Public Programs
        • STC StoryLab
        • Virtual Programs
      • Visiting Us
        Toggle Section Visiting Us Menu
        • Gift Shop
        • Ontario Lacrosse Hall of Fame and Museum
      • Volunteer Opportunities
  • Building and Renovating
    Toggle Section Building and Renovating Menu
    • Building Permits
      Toggle Section Building Permits Menu
      • Applying for a Building Permit
      • Do I need a Building Permit
      • Inspections
      • Issued Permits
    • Heritage Properties
      Toggle Section Heritage Properties Menu
      • Heritage Designated Property Grant
      • History and Heritage
      • Heritage Inventory and Conservation Districts
      • Heritage Permits
    • Inspections
      Toggle Section Inspections Menu
      • Building Inspections
      • Sewer Inspections
    • Signs
    • Temporary Outdoor Patios During COVID-19 Recovery
      Toggle Section Temporary Outdoor Patios During COVID-19 Recovery Menu
      • Heaters, Open Air Burning and Cooking
      • Tents and Awnings
    • Zoning
  • Business and Economic Development
    Toggle Section Business and Economic Development Menu
    • Business Licences
    • Commercial and Charity Barbecues and Smokers
    • Community Profile
      Toggle Section Community Profile Menu
      • Demographics
      • Industries
      • Labour
    • Economic Development
    • Film Productions
    • Liquor Licences
    • Short-term Rental Licensing
    • Signs
    • Starting a Business
    • Temporary Outdoor Patios During COVID-19 Recovery
    • Vendor and purchasing opportunities
  • By-laws and Animal Services
    Toggle Section By-laws and Animal Services Menu
    • Animal Services and Control
      Toggle Section Animal Services and Control Menu
      • Dog Licences
    • By-law Directory
    • By-law Enforcement
    • Commonly Requested By-laws
      Toggle Section Commonly Requested By-laws Menu
      • Backyard Fires and Chimeneas
      • COVID-19 Mandatory Masks By-law
      • Graffiti By-Law
      • Noise By-law
      • Park By-law
      • Parking By-law
      • Pool Enclosure and Fence By-Law
      • Property Standards By-law
      • Short-term Rental Licensing
      • Sign By-law
      • Snow Removal By-law
      • Vacant Building Registry By-law
      • Vital Services By-law
      • Waste Disposal By-law
      • Weeds and Tall Grass By-Law
      • Zoning
    • Report an Issue
  • Community Services and Supports
    Toggle Section Community Services and Supports Menu
    • Accessibility
    • Cemeteries
    • Disability Assistance Programs
      Toggle Section Disability Assistance Programs Menu
      • Payment Extension Program
      • Property Tax Deferrals for Homeowners
      • Snow Removal Program
    • Extreme Temperatures
    • Fee Assistance in Recreation
    • Housing and Homelessness
    • Organization Assistance Programs
      Toggle Section Organization Assistance Programs Menu
      • Ethno-Cultural Organization Assistance Programs
      • Non-profit Property Tax Rebate Program
    • Property Tax Deferrals for Homeowners
    • Senior Assistance Programs
      Toggle Section Senior Assistance Programs Menu
      • Payment Extension Program
      • Property Tax Deferrals for Homeowners
      • Snow Removal Program
      • Water and Wastewater Senior Credit Program
  • Council and Administration
    Toggle Section Council and Administration Menu
    • 2022 Municipal Election
      Toggle Section 2022 Municipal Election Menu
      • 2022 Election Results
      • Financial Statements
      • Certified Candidates
      • Registered Third Party Advertisers
      • Candidate Information
      • Third Party Advertising
      • Election Resources and Forms
      • Key Election Dates
      • Campaign Finances
      • Joint Niagara Compliance Audit Committee
    • Accountability and Transparency
    • Bids and Tenders
    • Committees, Boards and Task Forces
      Toggle Section Committees, Boards and Task Forces Menu
      • Advisory Committees and Task Forces
        Toggle Section Advisory Committees and Task Forces Menu
        • 2029 Historic Welland Canals Task Force
        • Accessibility Advisory Committee
        • Anti-Racism Advisory Committee
        • Arts and Culture Advisory Committee
        • Clean City Task Force
        • Development Studies Task Force
        • Equity and Inclusion Advisory Committee
        • Fallen Firefighters Memorial Task Force
        • Heritage Advisory Committee
        • LGBTQ2 Advisory Committee
        • Neil Peart Commemorative Task Force
        • Older Adults Advisory Committee
        • Recreation Master Plan Advisory Committee
        • Special Event Fee Reduction Task Force
        • St. Catharines Museum Advisory Committee
        • Surplus Lands Development Task Force
      • Boards and Commissions
      • Budget Standing Committee
      • Meeting Calendar
    • Budget and Finances
      Toggle Section Budget and Finances Menu
      • Asset Management
      • Budgets and Financial Statements
      • Rates and Fees
    • Careers
      Toggle Section Careers Menu
      • Employee Resources
    • City Hall
    • Contact Us
    • Departments
    • Mayor and Council
      Toggle Section Mayor and Council Menu
      • Agendas and Minutes
      • Council Meeting Calendar
      • Mayor’s Office
      • Presenting to Council
      • Upper-Tier Government Representatives
      • Ward Councillors
      • Ward Map
    • Niagara Open Data
    • Official Emblems and Symbols
    • Plans, Reports and Studies
      Toggle Section Plans, Reports and Studies Menu
      • Climate Adaptation Plan
      • Culture Plan
      • Projects and Studies
      • Recreation Facility and Programming Master Plan
      • St. Catharines Strategic Plan
      • Transportation Master Plan
    • Policies and Procedures
      Toggle Section Policies and Procedures Menu
      • Disclaimer
      • Privacy Policy
      • Rzone Policy
    • Submitting a Claim
    • Surplus Auctions
    • Twin City
    • Upper-Tier Government Representatives
  • Home, Property and Environment
    Toggle Section Home, Property and Environment Menu
    • Backyard Fires and Chimeneas
    • Basement Flooding
    • Call Before You Dig
    • Environment
      Toggle Section Environment Menu
      • Bee City St. Catharines
      • Climate Adaptation Plan
      • Climate Change
      • Water Quality
    • Frozen Water Lines
    • Garbage and Recycling
    • Gardening
      Toggle Section Gardening Menu
      • Boulevard Gardens
      • Community Gardens
      • Policy for Community Gardens on City Land
    • Hydro Utilities
    • Property Taxes
    • Rain Barrel Sales
    • Residential Rat Control
    • Short-term Rentals
    • Trees
      Toggle Section Trees Menu
      • Boulevard Trees
      • Invasive Species
      • Tree and Stump Removals
      • Tree Giveaway
    • Water Utilities and Services
  • Fire and Emergency Services
    Toggle Section Fire and Emergency Services Menu
    • Emergency Preparedness
      Toggle Section Emergency Preparedness Menu
      • Emergency Preparedness Guide
      • Know the Hazards
    • Fire Services
      Toggle Section Fire Services Menu
      • Backyard Fires and Chimeneas
      • Barbecues and Smokers
      • Burn Permits
      • Commercial and Charity Barbecues and Smokers
      • Fire Bans
      • Fire Prevention Office
      • Fire Safety
        Toggle Section Fire Safety Menu
        • Carbon Monoxide Awareness
        • Fire Extinguishers
        • Smoke Alarms
      • Report an Issue
    • Hospitals and Healthcare
    • Police
    • Report an Issue
  • News, Notices and Updates
    Toggle Section News, Notices and Updates Menu
    • Arts and Culture Newsletters
    • City Projects Construction Map
    • Community Events Calendar
    • Garden City Current Newsletter
    • mySTC Portal
      Toggle Section mySTC Portal Menu
      • mySTC Portal Frequently Asked Questions
    • News Releases
    • Projects and Studies
      Toggle Section Projects and Studies Menu
      • Energy Management Plan
      • Future of 282-285 Ontario Street
      • GO Transit Station Secondary Plan
      • Grantham Rail Trail Design-Build - Trail Improvements Project
      • Hampstead Place Reconstruction
      • Labyrinth at Fairview Park
      • Lake Street Improvements
      • Lake Street Reconstruction
      • Niagara 2041
      • Ontario Street Corridor Secondary Plan Study
      • Pollution Prevention and Control Plan
      • Port Dalhousie Secondary Plan Study
      • Ridley Road EA and Reconstruction
      • St. David's Road Townline Road Reconstruction
      • Sunset Beach Community Vision
    • Public Notices
    • Road and Traffic Notices
    • Social Media
    • Subscribe
  • Planning and Development
    Toggle Section Planning and Development Menu
    • Bill 23 - More Homes Built Faster Act
    • Committee of Adjustment
    • Community Benefits Charges
    • Community Improvement Plan
    • Condominiums
    • Development Agreements
    • Development Applications
    • Development Charges
    • Heritage Properties
      Toggle Section Heritage Properties Menu
      • Heritage Designated Property Grant
      • History and Heritage
      • Heritage Inventory and Conservation Districts
      • Heritage Permits
    • Official Plan
      Toggle Section Official Plan Menu
      • Official Plan Amendments
      • Residential Infill Review
    • Planning and Building Services Open Houses
    • Servicing Agreements
    • Site Plan Control
    • Subdivisions
    • Urban Design
    • Zoning
      Toggle Section Zoning Menu
      • Zoning By-law Amendments
      • Zoning Map
  • Property Taxes
    Toggle Section Property Taxes Menu
    • Assessments
    • Changing Your Address
    • Property Tax Calculator
    • Tax Certificates
    • Tax Payments and Rates
      Toggle Section Tax Payments and Rates Menu
      • Paperless e-bills
      • Property Tax Deferrals for Homeowners
      • Supplementary Tax Bills
    • Tax Sales
  • Recreation and Leisure
    Toggle Section Recreation and Leisure Menu
    • ActiveSTC Program Registration
    • Arenas and Ice Rinks
      Toggle Section Arenas and Ice Rinks Menu
      • Arena and Ice Rentals
      • Community Outdoor Ice Rinks
      • Public Skating and Arena Programs
        Toggle Section Public Skating and Arena Programs Menu
        • Preschool Stick and Puck
        • Public Skating
        • Shinny Hockey
        • Skating Calendar
        • Ticket Ice Figure Skating
    • Beaches
      Toggle Section Beaches Menu
      • Beach Parking
    • Donations and Memorials
    • Golf Course
      Toggle Section Golf Course Menu
      • Booking your Tee Time
      • Green Fees and Rental Rates
    • Happy Rolph's Animal Farm
    • Leash-free Dog Parks
    • Meridian Centre Community Use Program
    • Older Adult Centres
      Toggle Section Older Adult Centres Menu
      • Dunlop Drive Older Adult Centre
      • Older Adult Centre Program Calendar
        Toggle Section Older Adult Centre Program Calendar Menu
        • Older Adult Centre Events
      • Port Dalhousie Older Adult Centre
      • Rent an Older Adult Centre
      • Seniors' Centre Without Walls
      • West St. Catharines Older Adult Centre
    • Outdoor Activities
      Toggle Section Outdoor Activities Menu
      • Boat Launches
      • Hiking, Walking and Running
    • Parks, Playing Fields, Courts and Green Spaces
    • Pickleball Courts
    • Pools and Splash Pads
      Toggle Section Pools and Splash Pads Menu
      • Aquatics and Ice Safety
      • Kiwanis Aquatics Centre
        Toggle Section Kiwanis Aquatics Centre Menu
        • Aquatic Deals and Events
        • Aquatic Fitness Schedule
        • Book a Program Room
        • School Instructional Swim Program
        • Swimming Schedule
      • Outdoor Pools
      • Pool Rentals
      • Splash Pads
      • Swimming Lessons
    • Recreation Programs
      Toggle Section Recreation Programs Menu
      • Drop-in Programs
      • Fee Assistance in Recreation
      • ActiveSTC registration
      • School Instructional Swim Program
      • Swimming Lessons
    • Rent Facilities, Fields and Parks
      Toggle Section Rent Facilities, Fields and Parks Menu
      • Kiwanis Field
      • Pool Rentals
    • Richard Pierpont Park
    • Rzone Policy
    • St. Catharines Museum and Welland Canals Centre
    • Tennis Courts
    • Volunteering
      Toggle Section Volunteering Menu
      • Friends of Malcolmson Eco-Park
      • Friends of Morningstar Mill
      • Friends of the Carousel
  • Roads, Parking and Traffic
    Toggle Section Roads, Parking and Traffic Menu
    • Adopt a Street
    • City Projects Construction Map
    • Parking
      Toggle Section Parking Menu
      • Beach Parking
      • Downtown Parking Map
      • Electric Vehicle Charging Stations
      • Parking in Port Dalhousie
      • Parking Permits
        Toggle Section Parking Permits Menu
        • Accessible Meter Parking Permit
        • Accessible Parking Permits
        • Commercial Parking Permits
        • Monthly Parking Permits
        • Residential Parking Permits
        • Veteran's Parking Permits
      • Pay a Parking Ticket
      • Smart Phone Parking Payments
      • Special Event Parking
      • Winter Parking
    • Report an Issue
    • Road and Traffic Notices
    • Road Permits and Applications
      Toggle Section Road Permits and Applications Menu
      • Oversize and Overweight Vehicle Permits
      • Street Banner Permits
    • Snow Removal
      Toggle Section Snow Removal Menu
      • Sidewalk Snow Removal
      • Snow Removal Process
      • Winter Parking
    • Traffic and Road Safety
      Toggle Section Traffic and Road Safety Menu
      • Pedestrian Crossovers
      • Road Maintenance
      • School Crossing Guards
      • Street Cleaning
      • Traffic Signals, Utility Poles and Street Lights
    • Transit
  • St. Catharines Museum
  • Water Utilities and Services
    Toggle Section Water Utilities and Services Menu
    • Backflow Prevention
    • Basement Flooding
    • Fire Hydrants
    • Frozen Water Lines
    • Paying Your Water Bill
      Toggle Section Paying Your Water Bill Menu
      • Open or Close an Account
      • Paperless e-bills
      • Understanding Your Water Bill
      • Water and Wastewater Senior Credit Program
      • Water Meters
        Toggle Section Water Meters Menu
        • Submit Your Meter Reading
        • Water Meter Replacement
      • Water Wastewater Calculator
    • Rain Barrel Sales
    • Report an Issue
    • Sewers
    • Water Conservation
    • Water Quality
    • Water Wastewater Calculator
Contact Us

Tap with water coming out

HomeWater Utilities and ServicesPaying Your Water Bill
  • Facebook
  • Twitter
  • LinkedIn
  • Email

Paying Your Water Bill

The City of St. Catharines offers a variety of ways to pay your water bill.

You can also learn about and understand your water bill online. Discover things like:

  • Current rates and billing cycles
  • Charges and fees
  • Consumption calculations
  • Checking for leaks
  • Breakdown of your bill notice

Water bill payment options

You can use any of the following payment options to pay your water bill with the City. Please be aware of and follow all current COVID-19 regulations in place when visiting our facilities.

By mail

You can mail a cheque, made payable to the City of St. Catharines, to:

Citizens First
City of St. Catharines
50 Church St.
PO Box 3012
St. Catharines ON L2R 7C2

In-person payment or drop off

You can pay by cheque, cash or debit in-person at our Citizens First customer service desk on the second floor of City Hall during regular business hours. You can also deposit your cheque in the after-hours deposit box at City Hall, located at the James Street entrance. Do not deposit cash.

With your financial institution

You can have your Canadian financial institution (banking provider) submit your property tax payments for you. Contact your bank for more information or to help get you set up with this option.

Telephone

You can pay your property taxes by calling the telephone banking number found on the back of your personal Interac card and following your bank's instructions over the phone.

Online

You can pay your property taxes through online banking. Contact your banking provider to help get you set up with this option. Please allow sufficient time for your bank to forward the payment to the City when using this option.

Pre-authorized payments

You can set up a pre-authorized debit payment plan with the City. Learn about the Per Bill Plan and Monthly Plan options available and how to sign up with our Pre-authorized Debit Agreement Form.

Receive your bill electronically

Learn how you can receive your water and property tax bills electronically.

This environmentally friendly option helps save paper and lets you access your water bill and property tax information anytime and anywhere with just a few clicks! You can also access property tax instalment dates, assessments, water consumption usage and transactions.

Open or close an account

Discover how to open or close a water utility account with the City.

Changing your address

If you are moving to a property that you have recently purchased, the lawyer working with you on your real estate deal will normally advise the City of St. Catharines of your information (name, mailing address, phone number and current water meter reading) with your new address. If you would like to confirm that the correct information has been received, or if you would like to notify us of any changes, please contact us.

You can also ensure your information is up to date, or notify us of a new water account or water closure after purchasing or selling a property with our Water Account Transfer Online Form.

Financial assistance programs

Find out if you are eligible for our water and wastewater financial assistance programs.

Disability Payment Extension Program

We offer the Disability Payment Extension Program to eligible applicants who are living with disabilities and receiving Ontario Disability Support Program benefits. Eligible applicants can choose to pay their water fees for their primary residence on the last working day of the month that the payment is due without incurring a penalty.

To register, complete our Disability Payment Extension Application Form and visit our Citizens First customer service desk at City Hall. Please bring your form and proof of receipt of Ontario Disability Support Program benefits. You must also have a current water and wastewater account with the City.

Water / Wastewater Senior Credit Program

Learn more about the Water / Wastewater Senior Credit Program, available for eligible St. Catharines homeowners or tenants aged 65 and over.

Tenant Mailing Contracts

We offer Tenant Mailing Contracts, which authorize the water bill to be mailed to a tenant at a single-family home or single unit commercial property on behalf of the property owner. With the contract, we do not change the water bill to the tenant's name; it remains in the owner's name and the responsibility of the owner if bills are unpaid.

To apply, complete our Tenant Mailing Contract and submit it to our Citizens First customer service desk at City Hall or by emailing us. 

Property owner responsibilities

Property owners have several responsibilities under tenant mailing contracts:

  • You must notify the City each time a new tenant moves into the property and complete a new contract. You must take a water meter reading at the time of the tenant's occupancy. Record the date it was taken.
  • A fee of $41.30 is added and billed to the owner's water account each time a new tenant occupies the residence.
  • You must notify the City each time a tenant moves out and take a water reading at the time. Record the date it was taken. This reading is used to calculate the final tenant bill.
    • Take note of your departing tenant's forwarding address and send this information to the City so we can ensure the final bill reaches the tenant. The final bill is directed to the property owner if we cannot reach the tenant.
  • Provide all information by phone at 905.688.5600

 

  • Paying Your Water Bill
    Toggle Section Paying Your Water Bill Menu
    • Open or Close an Account
    • Paperless e-bills
    • Understanding Your Water Bill
    • Water and Wastewater Senior Credit Program
    • Water Meters
      Toggle Section Water Meters Menu
      • Submit Your Meter Reading
      • Water Meter Replacement
    • Water Wastewater Calculator
  • View Full Water Utilities and Services Menu
    Toggle side navigation menu
    • Backflow Prevention
    • Basement Flooding
    • Fire Hydrants
    • Frozen Water Lines
    • Rain Barrel Sales
    • Report an Issue
    • Sewers
    • Water Conservation
    • Water Quality
    • Water Wastewater Calculator

Contact Us

Subscribe To Page Updates

St. Catharines footer logo

Open new window to view our Facebook page Open new window to view our Instagram page Open new window to view our Twitter page Open new window to view our YouTube page Open new window to view our LinkedIn page

Copyright © 2023 The Corporation of the City of St. Catharines, 50 Church St., PO Box 3012, St. Catharines ON L2R 7C2,
Email: CitizensFirst@stcatharines.ca, TTY: 905.688.4TTY(4889), Tel: 905.688.5600

AccessibilityCareersReport an IssueContact UsWebsite FeedbackPrivacy PolicyDisclaimerSitemap
Designed by eSolutionsGroup

Browser Compatibility Notification

It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.