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Contact Us

Road on a fall day

HomeRoads, Parking and TrafficSnow Removal
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Snow Removal

The City of St. Catharines is committed to keeping roads, sidewalks and parking lots cleared for citizens throughout the winter season. We ensure that we have an efficient snow removal process so you can get to where you need to go.

Learn about our sidewalk snow removal process and our winter parking for more information.

Stay in the know

You can monitor this page along with various media channels to stay in the know about snow removal updates in the City.

Follow any of our social media accounts for regular updates at:

  • Twitter – City of St. Catharines
  • Facebook – City of St. Catharines

Report unsafe conditions

You can report fallen trees, unsafe road conditions, blocked catch basins or sewer backups by calling 905.688.5600.

If you have a power outage, hazard or electrical emergency, please fill out an online report form or contact Alectra Utilities at their 24-hour hotline at 1.833.253.2872.

Report damage to property from snow plow

You can report damage from a snow plow to your private property by calling the City at 905.688.5600. You will need to report:

  • where you live
  • a description of the damage

The City does not replace or repair damaged landscaping items located within the City's road allowance.

Snow removal reporting

If you believe a street or sidewalk has not been cleared to meet our service response targets, please fill out our Snow Removal Reporting Form. We will review after priority snow-removal efforts have been completed.

Snow Removal Reporting Form

How you can help

During the winter season, you can help us in many ways to keep travel safe:

  • Report any slippery or dangerous road conditions to us by calling Citizens First at 905.688.5600 between 8:30 am to 5 p.m.
  • Whenever possible, refrain from parking on streets during a winter storm event
  • Pile all snow from your driveway and sidewalks on your property (not on the road)
  • Shovel the City sidewalk in front of and beside your property as soon as you can after a storm event and apply sand or salt when icy as required by By-Law 2008-315
  • Keep fire hydrants clear and accessible in case of a fire emergency
  • On your garbage day, ensure your garbage and recycling containers do not interfere with snow removal

Please be patient and allow 24 hours for your street to be plowed during a storm event.

Frequently asked questions

Review these frequently asked questions to understand our snow removal approach in the City.

Residential driveways and property

View inquiries about snow removal related to your residential driveways and property.

Why does the snow plow leave a pile of snow across my driveway after I've just cleared it?

Snowplows are designed to remove snow from the road and deposit it on the boulevard. When you shovel your driveway, place the snow "downstream" (on the right side when facing the road) so your driveway won't be filled in the next time the plow comes by.

Can plows minimize the amount of snow left at the bottom of my driveway?

The priority of our work crews is to clear the road for travel. The only place to move the snow is onto the boulevard, which includes driveways. Unfortunately, snow left at the bottom of driveways is unavoidable and the City will not clear it.

Residential streets

View inquiries about snow removal on your residential streets.

Why did the plow only clear one side of my street?

Residential roads are plowed to centre bare condition, meaning the plow will create one lane for vehicular traffic. On main roads, you may see the plow clear one side of the street before it is able to safely turn around and return to plow the other half of the street.

Why does it take so long for my street to be plowed?

Residential roads are only plowed after main roads and designated secondary roads have been plowed. As a result, during severe and continuous snowfalls it may take longer to complete snow plowing on residential roads.

If you believe your street has been missed, please wait 24 hours after the snow has stopped falling before calling Citizen's First at 905.688.5600.

I just saw a snow plow drive by with its plow up on a road that needs to be plowed. Why not always keep the plow down?

Each truck is assigned to a route. The truck may be travelling to the beginning of a route to begin a salting operation which is completed before plowing.

Why are they sanding my street and not plowing or salting?

The City has developed a Salt Management Plan to help minimize the use of salt on City streets due to its detrimental effect on our environment. Salt is only applied to the main routes. If temperatures drop below a threshold, salt will not be used on any roads because it cannot effectively melt ice.

Who do I call if my road has not been plowed and I have an emergency?

In an emergency, call 911 to access emergency services. If there is a winter control issue affecting your emergency, such as snow blocking road access for emergency vehicles, emergency services will contact City winter control operations directly.

General snow removal inquiries

View general inquires we receive about snow removal.

Why don't all roads have a bare pavement level of service?

To achieve bare pavement, salt must be applied at the onset of snow so that a layer of salt brine is maintained between the road surface and accumulating snow. The City does not have enough equipment or salt to complete this level of service on residential roads. This would increase costs and environmental impact, as outlined in the Salt Management Plan.

What is "snow pack"?

The snow pack is hard-packed snow on a roadway that develops very quickly when vehicles travel on it often. This regularly happens on residential roads. Under snow pack conditions, some rutting can be expected, however, vehicles typically navigate snow pack quite easily.

Snow plows are not able to scrape off snow pack as it is usually bonded to the pavement. The City will take steps to improve conditions when warranted and possible.

Is the City responsible for clearing ice and snow from private parking lots and plazas?

Privately owned lots and plazas are the responsibility of individual property managers. If snow from a private lot is plowed onto a City street, the property management company may be subject to a fine. To report snow piled on a street, contact Citizen's First at 905.688.5600.

Who is responsible for clearing snow from fire hydrants?

If you have a fire hydrant on your property, please ensure it is accessible in case of emergency. Before the winter, we will attach a flag to the hydrant to identify it's location should it become covered in snow.

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Copyright © 2021 The Corporation of the City of St. Catharines, 50 Church St., PO Box 3012, St. Catharines ON L2R 7C2,
Email: CitizensFirst@stcatharines.ca, TTY: 905.688.4TTY(4889), Tel: 905.688.5600

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