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HomeProperty TaxesTax Payments and RatesPaperless e-bills
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Paperless e-bills

 

The City of St. Catharines offers the option for residents to view their property tax and water bill information online with paperless e-bills!

e-Billing is simple, secure and convenient, with all information organized in one place. You can access our self-service portal anywhere, anytime and from any device.

Log in or register as a new user

Log in or register as a new user with our self-service portal to get started.

Please note, once you have completed the first step of the account set up process by verifying your email and password, you can exit and return to complete the rest of the account setup process. When you return sign in with the email and password you used during the initial step of the account creation process, do not attempt to create a new account.

Log in / register

Benefits

e-Billing allows you to receive your taxes and bills, your way.

  • Receive an email notification when your bills are ready to view
  • View your bills online
  • Track your water consumption
  • View payment history
  • Download your bills
  • Reduce your environmental footprint with no bill printouts or mail deliveries
  • Secured information, stored safely behind password-protected accounts

Account services and information

View our Tax and Water e-Billing Information and Frequently Asked Questions for account information such as:

  • Instructions for registering as a new user, setting up an account and signing in
    • How to find and obtain your access code
    • Finding your account balance
    • What to do if you forget your password
    • Login troubleshooting and issues
    • What to expect on the portal's dashboard and details
  • Your e-billing account eligibility
  • Viewing, saving and printing your bills online
  • Viewing past payments
  • Linking multiple tax and water services and properties into one account
  • Setting up and adjusting your email notification settings
  • Web browser preferences and viewing PDF files
  • Managing your account information, including contacts, bill delivery and passwords
  • Receiving paper bills
  • Viewing tax breakdowns and water consumption usage and history

Making bill payments through the e-billing portal

You cannot make bill payments through the e-billing portal. View the available options for:

  • Making property tax payments
  • Making water bill payments

Frequently asked questions


 What is St. Catharines e-billing?
 e-Billing delivers your bill electronically through a secure customer portal. Electronic copies of your bills are saved and can be viewed at any time. When you register for e-Billing, you will not receive a paper copy of your bill through traditional mail
 What are the benefits of St. Catharines e-billing?
 e-Billing allows you to keep track of and manage all of your water and property tax accounts anywhere, anytime. For your convenience, bill notifications are delivered right to your inbox. You can also track your water usage over time. Plus, save paper and trees.
 Is St. Catharines e-billing secure?
 Yes, the Tax and Water e-Billing portal is secure. All information is stored on the City of St. Catharines network protected by several safety features.
 How do I create an account for St. Catharines e-billing?

Simply create a profile to view your water and property tax information:

  1. Visit https://ebilling.stcatharines.ca
  2. To register you will need an access code (located above the “Notes” box on the Water Bill and above the “Legal Description” on the Tax Bill)
  3. If you have no access code “Click grab access code” If you select this option you will need to complete steps 9 and/or 10 below.
  4. Enter your full name exactly as it appears on your last bill (Owner 1 or 2) Last name first then first name
  5. Enter your account number (5 Digit water account number, or the first 15 digits of your tax roll number)
  6. Enter your email address (required)
  7. Select your street from drop down menu (Service Address)
  8. Click “I’m Not a Robot”
  9. For taxes enter the Amount of your “First Installment” on your final bill and “Total Amount Due” on your final bill
  10. For water enter Consumption for Meter # XXXXXXXX shown on your last regular bill and Enter “Amount Due” on your last regular bill

Your access code(s) will be mailed to the email on file. Once your account is activated, you may login using the credentials used to create your account.

 How do I sign up for paperless bills via email?

 With My Account, citizens can elect to receive an email notification when their e-bill is available by simply updating your user preferences in My Account and check off the e-billing option:

  • Under Billing Preferences if you select eBill, email notifications will be sent to you when your bill is ready for viewing in My Account Info. Citizens who select “eBill” will no longer receive a bill in paper format in the mail
  • An email will be sent to the email on file once a payment has been received for taxes or water
 How do I obtain my Access Code if I haven't received a water or tax bill?
 The information from a previous bill is required to obtain an access code. If you have not received a bill you can call Citizens First at 905.688.5600. They can provide the information from the bill required to obtain an access code as part of the account registration process.
 Where can I find my access code or account number?
 It is located above the notes box on your Water Bill and above the Legal Description on your Tax VBill.
 Can I link multiple services on St. Catharines e-billing? 
 With City of St Catharines “My Account” You can link multiple Water and Tax Accounts into this portal.
 What is required to link multiple services on St. Catharine e-billing?

 All you need is your account number and access code to link additional services into your portal. To link multiple services:

  1. From the homepage, click Link Account
  2. Enter a 5-digit water account number or the first 15 digits of your Tax Roll Number
  3. Enter your access code
  4. Enter password, confirm password
  5. Click I’m not a Robot
  6. Link Account
 Who can register for St. Catharines e-billing?
 e-Billing is currently only available to property owners. Tenants, third parties, such as property management firms, payment processors and other agents are not eligible for registration on behalf of an account holder under the terms and conditions of e-Billing. Any use of this service by someone other than the named property owners will result in the e-billing account being suspended and/or cancelled and regular paper billing will resume.
 I just moved in, how can I sign up for St. Catharines e-billing?
 Yes, you can call Citizens First at 905.688.5600. They can provide the information required to obtain an access code as part of the account registration process.
 I forgot my password

 You can reset your password:

  1. Visit the Login page and enter your email address.
  2. Select Forgot Password
  3. Enter the email address you registered for e-Billing with
  4. A reset your password link will be sent to your email
  5. Click the link, and you will be prompted to change your password
 What web browser should I use?

 Windows users should utilize the latest version of the following browsers:

  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox

Mac users can utilize:

  • Safari
  • Google Chrome
  • Opera

 I am having trouble opening up my PDF bill, how do I open a PDF?

 When opening a bill document in PDF format, the document may present differently based on the personal settings of your web browser. The document may open within a new tab of your browser or in Adobe Acrobat Reader.

If you are trying to view the PDF of a bill very recently generated and you have not yet received an email notification that it is ready for viewing the PDF may not be available yet. You will receive an email notification when the bill is ready for viewing.

 How do I manage my account information?
 You can manage your contact information, e-Billing settings and change your password through the “Manage Account” link. For other account changes contact Citizens First at 905.688.5600
 What accounts will I have access to?

 You will have access to all of your City of St Catharines Property Tax and Water accounts where you are the account holder. If you own properties in the City of St Catharines you will see information for them all through a single e-Billing login.

You will not have access to an account unless you are a property owner. Authorized parties or those who have signing authority cannot register for e-Billing.

 How do I change my contact information?
  1.  From the homepage, click Manage Account
  2. Change your Preferences, change your Email Address and Password
  3. Click Update Preferences. Your settings will update immediately.
How do I change my bill delivery settings?

 To edit the setting for an individual account:

  1. From the homepage, click Manage Account.
  2. Select or deselect the checkbox to Subscribe or Unsubscribe to payment notifications 
  3. Select or deselect the checkbox in the e-Billing column which will change the setting for all accounts you are the bill recipient for.
  4. Click Update Preferences. Your settings will update immediately.
 Can I still receive a paper bill for one of my accounts?

Yes, you can manage bill delivery methods under Manage Account.

Click Manage Account and under Preferences click ebill or paper bills beside each account that is linked to your profile

 How do I find my account balance?

 From the homepage, click “Your Dashboard” 

The current balance for all of your linked accounts will be displayed

 How do I view my consumption history?
  1.  From the homepage, click Water.
  2. Select My Consumption.
  3. Select the account you want to view from the Water Account drop-down menu.
  4. For the selected account, the associated consumption is presented in a chart.

How do I view my bills?

  1. Log into ebilling.stcatharines.ca
  2. Click Water or Taxes
  3. Select the Tax or Water Account from the drop down list (top right hand corner)
  4. Select My Bills
  5. Interim and Final bills are available under Bill. The portal holds at least three years of billing history.
  6. Click on the Adobe PDF View Bill icon beside the bill you wish to view.
  7. The PDF bill will download to your computer or open in a new tab or in Adobe Acrobat depending on your web browser.

Note: If you are trying to open the PDF of a recently generated bill and you have not yet received the email notification to let you know your bill is ready, the PDF may not be ready for viewing. You will receive an email notification when your bill is ready for viewing.

 Can I save and/or print my bill?
 Yes, when you click on the PDF it will either open in a new browser tab or in Adobe Acrobat. Use the Adobe Acrobat functionality to print or save the document.
 Can I make a payment through Tax and Water e-Billing?
 Payments cannot be made through Tax and Water e-Billing at this time. Visit our Tax Payments and Rates Page for payment options.
 Where can I view payments I've made?

From the homepage, click My Transactions from Water or Taxes.

Select the account you want to view from the drop-down menu. You can view by transaction type or processed last. You can view transactions for the last two years.

 When will payments be visible in Tax and Water e-Billing?
 Payments are visible as soon as they are processed by the City of St. Catharines (generally two business days after they are submitted).
 Can I change the notifications presented to me?
 Yes, under Manage Account, click Preferences to subscribe or unsubscribe to the notifications.
 Who do I contact if I need assistance?
 Please call Citizens First at 905.688.5600 or email CitizensFirst@stcatharines.ca

 

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Copyright © 2023 The Corporation of the City of St. Catharines, 50 Church St., PO Box 3012, St. Catharines ON L2R 7C2,
Email: CitizensFirst@stcatharines.ca, TTY: 905.688.4TTY(4889), Tel: 905.688.5600

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