I'd like to...
- Appear before Council
- Apply for a grant
- Apply for a job with the City
- Book a City Hall appointment
- Calculate my property taxes
- Contact a Bylaw Officer
- Get Married
- Go skating
- Know more about building permits
- Learn about City Council Advisory Committees
- Pay a parking ticket
- Pay my property taxes
- Plant a boulevard tree
- Play in a park
- Submit a water meter reading
- Take swimming lessons
- Visit the Farmers Market
Contact(s)
Contact(s)
Contacts
On this page you'll find contact information for Mayor Walter Sendzik, members of City Council and City staff, as well as links to the City's social media accounts.
City Hall Service Appointments
The majority of services, including those being offered in-person by appointment, will continue to be offered via remote formats. Access to City Hall will resume by appointment only starting June 14. Residents can now book appointments. With limitations on staffing and building occupancy remote service delivery is still preferred.
We ask that all visitors, if able, wear a face covering in compliance with the City and Niagara Regions' mask by-laws.
Do not visit City Hall if you or a member of your household are feeling sick, have left the country in the last two weeks or have been in contact with a case of COVID-19.
Guests can save time at the door by completing screening online ahead of time on the day of their visit.
Visitor COVID-19 Screening Portal
Appointment process:
To visit City Hall by appointment:
- Visit the City's online booking application or call 905.688.5600
- Enter your email / phone number and name
- Select the service to be accessed
- Select your appointment date and time
- On the day of the appointment visit City Hall at the selected time
- Check in with the facility access monitor at the James Street entrance
- Follow the monitor's direction to access the appointment
- Please follow the direction of posted signage
- After the appointment leave City Hall via the James Street entrance
Service availability
At this time residents can book appointments for the following services. More services will be offered via appointment in the near future.
Citizens First:
- Property taxes
- Water billing
- Invoice payments
- Parking permits
- Business license renewal
- Document commissioning (Niagara residents only)
- Dog licensing
Parking Services:
- Payments for penalties
- Residential permits
- Accessible meter permits
- Commercial permits / meter bags
- Proof of dispute / accessible permits
- Veteran parking permits
Legal and Clerks Services:
- Signing of pension forms
- Signing of proof-of-life forms
- Marriage licences: certain limitations apply (Niagara residents only)
- Burial permits: starting June 21
- Freedom of information pickup
- Serving court documents
- Vicious dog declaration
Planning and Building Services
- Building permit pickup, for issued permits only
- By-law enforcement inquiries
- Committee of Adjustment, consent and/or minor variance applications
- Committee of Adjustment, minor variance and/or consent planner consultation
- Development potential of a property
- Development proposal information
- Planning applications inquiry with planner
- Zoning information inquiry
Citizens First - Customer Service |
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What can you expect from Citizens First?
Contact Citizens First
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Mayor and City Council |
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Social Media |
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The City of St. Catharines provides a variety of social media platforms for residents and others to stay up-to-date. Click on the corresponding icon to visit the City's official social media account.
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