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Citizens First

City Hall, 2nd Floor
50 Church St.
St. Catharines, ON
L2R 7C2

Tel: 905.688.5600

TTY: 905.688.4TTY (4889)


Create a map to City Hall

Email Citizens First


On this page you'll find contact information for Mayor Walter Sendzik, members of City Council and City staff, as well as links to the City's social media accounts.

Use the "+" sign to open the drop-down menus on this page.

 Mayor and City Council


Office of the Mayor

Mayor Walter Sendzik 905.688.5601 ext. 1540

Grantham Ward  

Coun. Sandie Bellows 905.380.7310
Coun. Bill Phillips 905.327.5363

Merritton Ward    

Coun. David Haywood 289.696.0243
Coun. Jennifer Stevens 905.328.6722

Port Dalhousie Ward

Coun. Carlos Garcia 905.937.7012
Coun. Bruce Williamson 905.934.2787

St. Andrew's Ward

Coun. Matt Harris 905.329.6802
Coun. Joe Kushner 905.327.9638 or 905.685.1817

St. George's Ward

Coun. Mike Britton 905.359.7449
Coun. Sal Sorrento  289.696.3673

St. Patrick's Ward

Coun. Mark Elliott 905.327.1763
Coun. Mat  Siscoe  905.329.8162

Citizens First - Customer Service

Citizens First is your one-stop for customer service.

What can you expect from Citizens First?

  • Prompt responses
  • One phone number and email address to remember
  • Full time customer service representatives dedicated to helping you

Contact Citizens First

  • Visit in person at City Hall, 50 Church St., 2nd floor, Monday to Friday from 8:30 a.m. to 4:30 p.m.
  • Call 905.688.5600, Monday to Friday from 8:30 a.m. to 5 p.m.
  • Email (emails checked Monday to Friday from 8:30 a.m. to 5 p.m.)

Social Media


Note: Follow the City on social media during an emergency for the latest news. Important information will be posted to the City of St. Catharines Facebook page and Twitter account.



Social media accounts 

City of St. Catharines

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Enterprise Centre

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FirstOntario Performing Arts Centre

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Recreation Services

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St. Catharines Museum

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St. Catharines Tourism

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The St. Catharines Museum uses the Instagram API and is not endorsed or certified by Instagram or Instagram, Inc. All Instagram logos and trademarks displayed by the St. Catharines Museum are property of Instagram, In

Customer Service Survey

Marriage licences, swimming lessons, building permits, park maintenance... we provide a long list of services, and for everything we do we're committed to delivering excellent customer service.

Take our Customer Service Survey and tell us how we're doing so we can continue to provide outstanding service. Comments will be kept confidential.

What people say about dealing with the City


"It was a refreshing interaction with staff. I was asking questions about matters I knew little about, and each person was more than happy to bring me up to speed. They all seemed like they enjoyed their jobs, and cared about providing great service. Great job indeed!"

"Recently the water main froze. The response from City staff was beyond the level of excellence. The demeanor and quick action taken by staff from the switchboard operator, members responding and supervisor personnel was more than expected under the difficult circumstances that they were facing."




Copyright © 2014 The Corporation of the City of St. Catharines