Contact(s)

Contacts

On this page you'll find contact information for Mayor Walter Sendzik, members of City Council and City staff, as well as links to the City's social media accounts.

Citizens First - Customer Service

Citizens First is your one-stop for customer service. Call 905.688.5600, Monday to Friday from 8:30 a.m. to 5 p.m. or email citizensfirst@stcatharines.ca (emails are checked Monday to Friday from 8:30 a.m. to 5 p.m.).

What can you expect from Citizens First?

One phone number and email address to remember
Full time customer service representatives dedicated to helping you
Interpretation support for over 240 languages via phone and in person, support for American Sign Language only available in person

City Hall Service Appointments

The majority of services, including those being offered in-person by appointment, will continue to be offered via remote formats. Access to City Hall will resume by appointment only starting June 14. Residents can now book appointments. With limitations on staffing and building occupancy remote service delivery is still preferred.

We ask that all visitors, if able, wear a face covering in compliance with the City and Niagara Regions' mask by-laws.

Do not visit City Hall if you or a member of your household are feeling sick, have left the country in the last two weeks or have been in contact with a case of COVID-19.

Guests can save time at the door by completing screening online ahead of time on the day of their visit.

Visitor COVID-19 Screening Portal

Appointment process:

To visit City Hall by appointment:

Visit the City's online booking application or call 905.688.5600
Enter your email / phone number and name
Select the service to be accessed
Select your appointment date and time
On the day of the appointment visit City Hall at the selected time
Check in with the facility access monitor at the James Street entrance
Follow the monitor's direction to access the appointment
Please follow the direction of posted signage
After the appointment leave City Hall via the James Street entrance

Service availability

At this time residents can book appointments for the following services. More services will be offered via appointment in the near future.

Citizens First:

Property taxes
Water billing
Invoice payments
Parking permits
Business license renewal
Document commissioning (Niagara residents only)
Dog licensing

Parking Services:

Payments for penalties
Residential permits
Accessible meter permits
Commercial permits / meter bags
Proof of dispute / accessible permits
Veteran parking permits

Legal and Clerks Services:

Signing of pension forms
Signing of proof-of-life forms
Marriage licences: certain limitations apply (Niagara residents only)
Burial permits: starting June 21
Freedom of information pickup
Serving court documents
Vicious dog declaration

Planning and Building Services

Building permit pickup, for issued permits only
By-law enforcement inquiries
Committee of Adjustment, consent and/or minor variance applications
Committee of Adjustment, minor variance and/or consent planner consultation
Development potential of a property
Development proposal information
Planning applications inquiry with planner
Zoning information inquiry

Mayor and City Council

Office of the Mayor	Phone Number
Mayor Walter Sendzik	905.688.5601 ext. 1540

Grantham Ward
Councillor Dawn Dodge	905.933.0373
Councillor Bill Phillips	905.327.5363

Merritton Ward
Councillor Lori Littleton	905.327.0484
Councillor Greg Miller	905.327.0442

Port Dalhousie Ward
Councillor Carlos Garcia	905.937.7012 or 289.697.2749 (mobile)
Councillor Bruce Williamson	905.934.2787 or 905.327.9754 (mobile)

St. Andrew's Ward
Councillor Matt Harris	905.329.6802
Councillor Joe Kushner	905.685.1817 or 905.327.9638 (mobile)

St. George's Ward
Councillor Sal Sorrento	289.696.3673
Councillor Kevin Townsend	905.327.0401

St. Patrick's Ward
Councillor Karrie Porter	905.327.0473
Councillor Mat Siscoe	905.329.8162

Social Media

The City of St. Catharines provides a variety of social media platforms for residents and others to stay up-to-date. Click on the corresponding icon to visit the City's official social media account.