Where's My Plow?

While the tracker does not provide arrival times, you can use it to track where plows have been and get an idea of when they may be in your area. Here’s how:

1. Search Your Address

• Use the search bar at the top of the tool to find your street.
• This will centre the map on your location, so you can easily check service updates in your area.

2. Check the Colour Legend

• Roads are colour-coded based on when they were last serviced:

Green = Within the last 4 hours

🟠Orange = 4 to 8 hours ago

🟣Purple = 8 to 24 hours ago

Red = More than 24 hours ago

• If nearby secondary roads are being serviced, it's possible crews are working through your sector (see our map here), depending on priority levels.

3. Refresh the Map

• The tracker updates every 15 minutes, so be sure to refresh the page for the latest information. If your street hasn’t been serviced yet, it will be addressed once higher-priority roads are cleared. Keep checking back for updates!

Reminder: Unless a significant weather event is declared, which may affect timelines, target times are available on our winter control standards / threshold chart

on stcatharines.ca/SnowRemovalProcess. It provides a general timeline for plowing and salting / sanding, but also most importantly the threshold of accumulation for plowing to take place. Please note, however, any new accumulation will result in a “reset” where crews may return to the primary roads.

Streets may appear serviced as winter equipment navigates through the city to service priority and main roads according to winter response targets.

The City’s snow plowing service prioritizes main roads and essential routes. These are treated first to ensure key routes remain accessible for emergency services and heavy traffic. Once main routes are cleared, resources are directed to secondary streets.

Staffing levels and response times can vary, especially during overnight shifts. While City-operated plows are shown on the tracker, contracted vehicles and Niagara Region's plows don’t currently appear. We hope to include them in future updates.

The City's plow tracker has a 15-minute delay for safety. Additionally, the initial rollout includes only large City-operated vehicles; contractor vehicles aren’t yet GPS-enabled but are expected to join in a later phase.

Where's My Plow updates in real-time with a 15-minute delay to ensure safety. The map refreshes automatically, showing the latest positions and operations of active plows.

The City follows a winter service level policy where main roads are cleared first, followed by secondary streets. This approach keeps major routes safe and accessible during winter storms. See stcatharines.ca/SnowRemovalProcess for more information.

The City's plow tracker doesn’t allow for direct plow requests. Snow removal follows a predetermined service level schedule. However, concerns about snow clearing can be directed to the City’s winter maintenance team by visiting stcatharines.ca/ReportAnIssue and selecting the snow clearing option. You can also connect with a member of our Citizen's First customer service team by calling 905.688.5600.

Plows often revisit main roads for salting and to keep primary routes safe as snow continues to fall. Residential streets are treated afterward to complete the full winter maintenance cycle. See our winter response targets at stcatharines.ca/SnowRemovalProcess for more information on our winter control approach.

The City plans to incorporate additional snow removal vehicles such as sidewalk plows and contractor equipment into the plow tracker as technology permits. This will give residents a more complete view of all active snow removal operations. 

Currently, the City's plow tracker is available as an online tool on the City’s website. The City may explore mobile app options in future phases.

If a plow isn’t showing on Where's my Plow, it could be due to the 15-minute delay, or it may be a contractor vehicle that isn’t yet GPS-enabled. City vehicles appear on the tracker, while contractor vehicles are expected to be included in future updates.