Welcome to our new website!

We’re completing maintenance and upgrades to the background systems for our website that may temporarily impact the user experience.

  • There may be some broken links to files and other webpages
  • Catharine, the AI Digital Assistant on our website, and the search bar are down
  • Users may encounter 404 errors when accessing the webpages site from browser search results

Can’t find what you’re looking or need assistance? Contact Citizens First or 905.688.5600.

These impacts are temporary and should be resolved shortly. Your patience and understanding is appreciated.

Open or Close an Account

You can open or close a water utility account with the City of St. Catharines online with our Water Account Transfer Form when purchasing or selling a property, or by phone at 905.688.5600.

Contact Us

50 Church St.
PO Box 3012
St. Catharines ON L2R 7C2

Email Us
Tel: 905.688.5600
TTY: Type 711 for the operator

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