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Citizens First is currently experiencing high call volumes resulting in extended wait times. Need assistance?
Report an issue: stcatharines.ca/reportanissue
Email: citizensfirst@stcatharines.ca
Pay a bill online: stcatharines.ca/ebilling
You can also ask Catharine, our website digital assistant, for help or check our directory for specific departmental contact information.
The City of St. Catharines is being recognized as an exceptional place to work as one of Hamilton-Niagara Region’s 2025 Top Employers.
Contact Us
50 Church St.
PO Box 3012
St. Catharines ON L2R 7C2
Email: CitizensFirst@stcatharines.ca
Tel: 905.688.5600
TTY: Type 711 for the operator
Looking for something else? Find more contact information here
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