St. Catharines has declared a significant weather event, following significant rainfall resulting in widespread flooding across the City. Our crews are responding as quickly and safely as possible, while our customer service team is experiencing an extremely high volume of calls.

If your property has flooded:

  • Contact your insurance company as soon as possible to begin your claim.
  • Remove water safely using pumps, a shop vacuum or other available equipment.
  • Please be patient with standing water. As conditions improve, stormwater systems will continue to drain and recover.

Visit stcatharines.ca/basementflooding for more information.

City facilities are open during normal business hours for residents who need to access washrooms. The showers at Kiwanis Aquatics Centre are also available for use, if required, however the pools at the centre are closed on July 28.

The pools at the St. Catharines Kiwanis Aquatics Centre and the Garden City Golf Course (walking only) will reopen as usual on Wednesday, July 29.

If your roadside ditch remains full, please wait at least 24 hours after the storm has ended before reporting it, as drainage systems need time to catch up after heavy rainfall. Please do not report full or flooding ditches unless there is an immediate risk to public safety. 

Thank you for your patience and understanding as crews continue to respond across the city. Please watch our social media pages for updates throughout the day.

Mayor

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Contact Us

50 Church St.
PO Box 3012
St. Catharines ON L2R 7C2

Email: CitizensFirst@stcatharines.ca
Tel: 905.688.5600
TTY: Type 711 for the operator

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