St. Catharines has experienced significant rainfall, with widespread flooding across the City. We know many residents are dealing with flooded basements and standing water, and we understand how stressful this situation is. Our crews are responding as quickly and safely as possible, while our customer service team is experiencing an extremely high volume of calls.
If your property has flooded:
If your roadside ditch remains full, please wait at least 24 hours after the storm has ended before reporting it, as drainage systems need time to catch up after heavy rainfall. Please do not report full or flooding ditches unless there is an immediate risk to public safety. Reducing duplicate calls helps us respond more quickly to urgent situations.
Thank you for your patience and understanding as crews continue to respond across the city. Please watch our social media pages for updates throughout the day.
Augusta Avenue is closed from Garnet Street to Facer Street for a water repair.
Contact Us
50 Church St.
PO Box 3012
St. Catharines ON L2R 7C2
Email: CitizensFirst@stcatharines.ca
Tel: 905.688.5600
TTY: Type 711 for the operator
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