St. Catharines has declared a significant weather event, following significant rainfall resulting in widespread flooding across the City. Our crews are responding as quickly and safely as possible, while our customer service team is experiencing an extremely high volume of calls.

If your property has flooded:

  • Contact your insurance company as soon as possible to begin your claim.
  • Remove water safely using pumps, a shop vacuum or other available equipment.
  • Please be patient with standing water. As conditions improve, stormwater systems will continue to drain and recover.

Visit stcatharines.ca/basementflooding for more information.

City facilities are open during normal business hours for residents who need to access washrooms. The showers at Kiwanis Aquatics Centre are also available for use, if required, however the pools at the centre are closed on July 28.

The pools at the St. Catharines Kiwanis Aquatics Centre and the Garden City Golf Course (walking only) will reopen as usual on Wednesday, July 29.

If your roadside ditch remains full, please wait at least 24 hours after the storm has ended before reporting it, as drainage systems need time to catch up after heavy rainfall. Please do not report full or flooding ditches unless there is an immediate risk to public safety. 

Thank you for your patience and understanding as crews continue to respond across the city. Please watch our social media pages for updates throughout the day.

Accessibility

The City of St. Catharines is committed to making its services, programs, facilities and information accessible to everyone. We work to identify and remove barriers so that people with disabilities can participate fully in community life. 

Do you need information in an accessible format or with communication supports? Contact us at 905.680.6932 or accessibility@stcatharines.ca and we will work with you in a way that meets your accessibility needs. 

Let us know how we're doing

We welcome feedback about the accessibility of City goods, services, facilities, programs and information.

All accessibility feedback, including complaints, will be directed to the accessibility coordinator. Please include your contact information and preferred method of communication (phone, email, in-person or virtual meeting).

We will acknowledge receipt of your feedback, review the matter, and respond in a timely manner. Where appropriate, we will work with the relevant City department to identify and address accessibility barriers.

You can submit feedback or a complaint by:

Phone: 905.680.6932

Email: accessibility@stcatharines.ca

Mail: Accessibility Coordinator

50 Church St.

P.O. Box 3012

St. Catharines, ON L2R 7C2

If you require an accessible format or communication supports to provide feedback, we will work with you in a way that meets your accessibility needs. 

Accessibility plans and policies

Review our Accessibility Policy and 2021 to 2025 Accessibility Plan to learn more about how we are working to remove barriers within our community and make St. Catharines a more accessible place to live, work and play.

Each year, we publish a report to highlight the work that has been done to remove barriers. View our recent accessibility reports:

Accessible parking and transit

Find out how to apply for an accessible parking permit and locate accessible meter parking in St. Catharines. For information about paratransit services and accessible transit, please visit the Niagara Transit website.

Disability assistance programs

We offer a variety of assistance programs for people living with disabilities. Review each of the programs:

Recreation programs

We offer a variety of recreation programs for all ages and abilities. Review our recreation programs and learn how to register today! 

Hitting the links? Please find our Blue Flag Policy information on our Garden City Golf Course page.

Translation services

As part of our commitment to delivering an excellent customer service experience for all citizens, translation services are offered by phone or in person at City Hall and the Kiwanis Aquatics Centre through LanguageLine Solutions. We offer translations in more than 240 languages, including American Sign Language (ASL) translation through video chat (in-person only) with an interpreter.

Facilities and accessible design

City facilities, new and old, are built or renovated to a high level of accessibility. We follow the Facility Accessibility Design Standards to ensure that City facilities are accessible.

Accessibility Advisory Committee

The City of St. Catharines' Accessibility Advisory Committee makes recommendations to City Council regarding accessibility services and facilities to help identify and remove accessibility barriers throughout the city. Learn more about the committee mandate, meetings and find out how you can get involved.

Accessibility for Ontarians with Disabilities Act, 2005

The City of St. Catharines follows the accessibility requirements outlined in the Accessibility for Ontarians with Disabilities Act, 2005. For more information, you can visit the Province of Ontario.

Contact Us

50 Church St.
PO Box 3012
St. Catharines ON L2R 7C2

Email: CitizensFirst@stcatharines.ca
Tel: 905.688.5600
TTY: Type 711 for the operator

Looking for something else? Find more contact information here

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