Corporate Support Services

• Provides guidance for human resource development
• Acts as the lead negotiator in collective bargaining
• Advocates for functional and technical advancement through the City's Information Technology division

Human Resources

• Co-ordinates employment and recruitment activities
• Organizational design and development
• Addresses employee issues/activities with bargaining units
• Administration of human resources policy and practices
• Compensation and benefits management and administration 
• Implements and enforces health and safety policies

Information Technology

• Maintains corporate software, hardware, telecommunications and voice and data network
• Implements technology standards protocols
• Plans, installs, maintains and upgrades services
• Offers technical support and problem solving for City staff
• Ensures data security and integrity
• Provides business continuity planning

Citizens First (Customer Service)

• Provides answers to questions posed in person, over the phone and via email.
• Streamlines the delivery of non-emergency City services and information.
• Connects residents, businesses and visitors to programs and services offered by the City.
• Collaborates with City departments to find ways to improve customer service and communication with residents, businesses and visitors.

 Accessibility

• Coordinates and ensures corporate recognition and compliance with Ontario's accessibility legislation
• Acts as liaison between the City's statutory accessibility advisory committee, departments and Council
• Develops and supports the implementation of the corporate Accessibility Plan
• Receives and acts on feedback from the public on accessibility concerns
• Leads awareness and advocacy for preventing and removing barriers throughout