Contact(s)
Please note: With City Hall currently closed to the public in response to the COVID-19 pandemic claim forms can not currently be submitted in person.
When submitting a claim, individuals are required to submit claims in writing by completing the attached Claim Form as soon as possible after the incident to ensure that a claim is not invalidated by a limitation period or other deadline, which can occur as early as 10 days from the incident.
Claimants are also asked to provide complete and precise details of the circumstances of the claim, as well as copies of all documentation that supports the claim, as this will reduce possible delays in seeking additional or clarifying information.
A complete review of a standard claim typically takes approximately 6-8 weeks. However, each individual claim varies, so we would ask for your patience in that regard.
Please note: This information is intended to provide claimants with an overview of the claims submission process and should not be considered as legal advice. Claimants requiring legal advice should consult their own advisors.
How to Submit a Claim |
Signed Claim Forms can be submitted online, by mail or in person. OnlineComplete our online claim form By mail
In person
Please note: the City cannot accept claims by telephone, email, or fax. |
Vehicle Damage Claims, Property Damage Claims and Claims for Bodily Injury |
Vehicle Damage ClaimsAny claim involving a licensed motor vehicle must be reported to the vehicle owner's insurance provider under Ontario automobile insurance regulations, regardless of fault. If you have an accident involving your vehicle, please report it to your insurance provider immediately. Your vehicle insurer will then determine if it feels the City (or any other party) is responsible in any way for the accident and will contact the City or the at-fault party directly, on your behalf. Property Damage ClaimsIf you suffer loss or damage to your own property, you should immediately report it to your property insurance provider. Your property insurer will then determine if it feels the City (or any other party) is responsible in any way for the loss or damage and will contact the City or the at-fault party directly, on your behalf. Claims for Bodily InjuryIf you suffer an injury that you believe to be the fault of the City, you must report the incident to the City immediately. The City's insurance policy may not respond to claims brought forward after the limitations period has expired. This period will differ depending on the claim details. |
What to Include in Your Claim |
Your claim must contain the following information:
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Things to Consider When Submitting a Claim |
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What Happens After you Submit a Claim |
When your claim is received, you will be sent a letter acknowledging receipt of your claim, at which time your claim will be forwarded to the City's insurance adjuster and the relevant department for review and response, which as mentioned, typically takes approximately 6-8 weeks.
If you require any further information with respect to submitting a claim, please contact Citizens First at 905.688.5600. |