Alternative payments

Alternative Payment Methods

In a continued effort to exercise an abundance of caution in limitting the spread of COVID-19 and protect public health the City of St. Catharines has closed all of its facilities to the public, effective March 16 at 4:30 p.m.

While the City recognizes the incovenience this may cause there are several payment options available to residents to ensure their business with the City continues despite the impact of the virus.

 Online Banking

 Water and tax payments can be made via online banking through a resident's financial provider by:

  • Setting the City of St. Catharines as a payee through their online banking app or portal
  • Using their role number or five-digit water account number as the account number for payments
  • Note: Depending on the financial instiution residents may need to use the full 19-digit roll number. If it advised the entry is invalid, drop the “2629” from the beginning of the roll number, using only 15 digits.  Enter the roll number without spaces and decimals.

 City Hall Drop Box

All payments can be made via cheque at the City Hall drop box, located by the James Street entrance to the building. Do not deposit cash via the drop box.

 By Mail

Cheques can be mailed to the City via:

City of St. Catharines,

Citizens First, CSS Department,

PO BOX 3012 Stn Main,

St. Catharines ON 

L2R 7C2

Grace period until June 30

The City has introduced a payment grace period to support residents and businesses. 

The grace period for payment – which runs until June 30 – means late fees and interest penalties will not be applied to water and tax payments, as well as accounts receivables. Water bills continue to be issued across the City as scheduled.

The City has also suspended all water disconnections due to non-payment.

Legal and Clerks Services is also introducing a temporary grace period, until further notice, for a pair of its services. No late fees will be charged for business licences, and there will be no late fees for those renewing dog licences. While City Hall remains temporarily closed, residents can still renew the licences online via DocuPet by visiting

Due the pandemic and difficulties pet owners may have arranging spay/neuter procedures and routine checkups, DocuPet is also developing a system to allow for temporary licenses to be purchased without the required documentation.

Copyright © 2014 The Corporation of the City of St. Catharines