Flood Alleviation Program

FLAP Program – Waiting for inspection/New Applicants:

We are currently working to process applicants that applied to the FLAP Program before the Provincial COVID-19 closures and all new applicants who applied during the closure. Applications are being processed, giving priority to those who applied first. Due to the extra precautions needed to maintain the safety of residents and staff during inspections, it will take longer than usual to receive notice and have inspections fulfilled. Thank you for your understanding and cooperation as we safely work together through this unprecedented time.

  • Please note that due to the rapidly changing circumstances surrounding COVID-19 this information is subject to change.
  • The FLAP Program is currently accepting new applicants. Please note that there is a substantial backlog of previous applicants to process before new applicants will receive an inspection.
  •  If you do incur flood during this time, please contact Citizen First at 905-688-5600, so your information can be collected.
FLAP Program – Completed inspections:

For those currently enrolled in the FLAP Program:

  • Planning and Building Services has reinstated residential inspections for backwater valve installations. This means final inspections and close outs can be completed.
  • Please contact Planning and Building Services at ext 1652 to book final inspections; and fill out the mandatory questionnaire and discuss mandatory safety procedures that must be met in order to have a final inspection completed.
  • All  previously issued plumbing permits for FLAP works remain valid and will be held open,  (all permits will remain open for at least 6-months after the COVID-19 Emergency has ended)
  • FLAP quote submissions are still being accepted. For any questions regarding active FLAP files, please contact the FLAP Program Coordinator.

This web page will be updated to reflect any FLAP Program changes in light of COVID-19, including lifting of restrictions for program enrollment.

What is it?

The City of St. Catharines Flood Alleviation Program (FLAP) provides grants of up to $3,500 to homeowners who have or are at risk of having a sanitary back-up as a result of sewer surcharging.

FLAP consists of a grant to offset the cost of eligible work, which may include:

  • The installation of a backwater valve to stop sewage back-ups
  • The installation of a sump pump with a back-up pump (battery or water-powered)
  • The disconnection of weeping tiles from the sanitary sewer
  • The re-connection of these weeping tiles to the sump pump
  • All materials and labour associated with the installation of the protective devices

The maximum allowable amount funded by the City of St. Catharines is $3,500 per home.


  1. The homeowner contacts Citizens First at 905.688.5600 and provides the customer service representative with flood related information.
  2. Environmental Services staff will review the information to ensure it meets eligibility.
    • Reminder - FLAP is designed for homeowners who have, or are at risk of having, a sanitary back-up as a result of sewer surcharging.
  3. If the application is eligible, City staff will inspect the property to determine what work is required (e.g. installation of a sump pump, installation of a backwater valve).
  4. The homeowner is then responsible for getting quotes for the installation of the work required.
  5. The homeowner shares the quotes with the City. The grant amount given by the City will be based on the lowest quoted amount.
  6. Once approval is given, the homeowner can proceed with the installation work.
  7. Once work is complete, a plumbing inspector will check the work to ensure it has been installed correctly.
  8. Following the successful inspection, the City will issue the grant to the homeowner.


Each situation, home and solution is unique, so it's difficult to give a guaranteed timeline for each FLAP submission.

However, homeowners are advised that the entire FLAP process will take several months to complete.



To apply for FLAP or for more information on the program please contact Citizens First at 905.688.5600 or send an email to Citizens First



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