Communications Division

Who We Are and the Services We Provide to the Community

The St Catharines Fire Department Communications Division dispatches for all of the Niagara Region, Haldimand County and Norfolk County with the exception of Niagara Falls. We are responsible for assisting the public and sending emergency equipment to a population (as of 2011) of approximately 490155 residents. 

Communicators within St. Catharines Fire Department specialize in 9-1-1 call answering, call taking, dispatching, call monitoring and data processing.

There are eight different ways St. Catharines Fire Department Communications Centre receives emergency calls:

  • 9-1-1
  • Non emergency/administration lines
  • Niagara and Hamilton Ambulance
  • Monitoring Companies/Alarm Companies
  • St Lawrence Seaway
  • Via the radio
  • Coming directly to one of the fire halls to request help/assistance

The Communications Division is comprised of a Chief Communications Officer, 10 Communicators who work a 4 day on 4 day off rotation that consists of 12 hour dayshifts and 12 hour night shifts which is made up of 2 platoons, one daytime Communicator who works Monday-Friday, and a Communications Technician.

Outside of work, Communicators are also involved with volunteering in our community. Activities include: Sirens for Life in partnership with Canadian Blood Services, selling our Fire Department Cookbook with all proceeds going to charity, assisting our union with donating toys, gifts and food to Community Care and Gillian's Place, participating in the role of Sparky in the Niagara Wine Festival parade and the Pearl Gloves Charity Boxing Event for MS to name a few.

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