Social Media

The City of St. Catharines uses social media to connect with the community and share information about City initiatives, programs, services, events and activities and encourage everyone to join in the conversation.

Our staff monitor official City of St. Catharines social media accounts during regular business hours: Monday to Friday from 8:30 a.m. to 4:30 p.m.

Official City of St. Catharines Social Media Accounts

Facebook Facebook Twitter Twitter Instagram Instagram LinkedIn LinkedIn YouTube YouTube

Social Media Community Guidelines

Everyone is welcomed to connect with us, and each other, on our social media pages and encourage the posting of comments, shares, discussion and debate.

We do ask that everyone treat each other with respect and follow our Social Media Community Guidelines. Posts and comments that do not follow our Social Media Community Guidelines may result in limited or blocked access on social media pages.


  • Don't use profane, obscene, foul or inappropriate language.
  • Don't include swear words disguised by deliberate misspelling. This includes the use of emojis.
  • Don't discriminate against or be intolerant of race, culture, appearance, gender, sexual orientation, religion or age, physical or mental disability or any other status.
  • Don't be defamatory, disrespectful or insulting to City of St. Catharines, City staff, other organizations or other individuals.
  • Don't post information or links to inappropriate, offensive or illegal material.
  • Don't post information about illegal activity or encouraging illegal activity.
  • Don't post information promoting self-harm, suicide, violence or criminal activity of any kind.
  • Don't post sexual content or links to sexual content.
  • Don't post your own personal information, such as home address, phone number, whether you are one vacation, etc.
  • Don't post personal information about another participant.
  • Don't insult or harass other participants.
  • Don't intentionally incite annoyance or offense.
  • Don't include anything the City of St. Catharines considers to be inappropriate.

The City of St. Catharines will not respond to participants whose posts or comments do not comply with the above guidelines.


  • Do respect the views of other participants.
  • Do disagree with other participants. We encourage debate when the dialogue is respectful and constructive.
  • Do keep discussions focused on issues rather than personal feelings.
  • Do respect our efforts to keep our social media pages safe. We want everyone to feel welcome on our social media sites and comfortable having their say.
  • Do review and adhere to the terms, conditions and community standards of your preferred social media network before participating on the City of St. Catharines’ social media sites.
  • Do contact us if you feel someone is not following our established Social Media Community Guidelines.

Third-party events and advertisements

We promote City events and some other events where the City is a participant, sponsor or partner.

Otherwise, we do not permit members of the public to promote events on our social media pages. An event that is being hosted at a City facility or park does not mean the City is a participant.

Other Information

  • The City will make every effort to respond to concerns and questions as quickly as possible. At times, we may request to take the discussion offline for a number of reasons, including but not limited to, the following:
    • privacy concerns (yours, a fellow resident(s), or employee(s) of the City)
    • character limitations for messages (Twitter)
    • amount of detail required to resolve a situation.
  • The City of St. Catharines is the official source of information relating to City initiatives, programs, services, events and activities.
  • Information, comments, images and links posted by third parties do not necessarily represent the views of the City of St. Catharines.
  • Likes, shares and links from the City to other social media accounts, content, and other websites does not imply an endorsement, sponsorship or partnership by the City of St. Catharines.

The City may modify Social Media Community Guidelines from time to time. Revised guidelines advising of any changes will be posted.

Copyright © 2014 The Corporation of the City of St. Catharines