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Office of the Chief Administrative Officer
Department Responsibilities 

Department Overview

The Office of the Chief Administrative Officer provides strategic direction for City Departments and implements policies as determined by City Council.

Organizational Structure

Chief Administrative Officer - Shelley Chemnitz

  • Advises Council on policy matters and acts as a liaison between the administrative staff and elected officials
  • Responsible to the Mayor and City Council for the co-ordination and administration of all City Departments and operations
  • Leads the development of the strategic direction of the organization
  • Communicates and works with staff on important issues relating to the organization and the community
  • Assists in the preparation of the City budget

Corporate Communications

  • Foster two-way communication with the public through print and online media
  • Coordinate the City's social media channels and maintain the City's website
  • Develop and implement media relations policies and strategies
  • Design promotional material for City staff
  • Ensure brand standards are met
  • Provide graphic design, communications and marketing counsel to City staff

Economic Development and Tourism


  • Coordinates and ensures corporate recognition and compliance with Ontario's accessibility legislation
  • Acts as liaison between the City's statutory accessibility advisory committee, departments and Council
  • Develops and supports the implementation of the corporate Accessibility Plan
  • Receives and acts on feedback from the public on accessibility concerns
  • Leads awareness and advocacy for preventing and removing barriers throughout


Copyright © 2014 The Corporation of the City of St. Catharines