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Engineering: Building
- What is a Building Permit?
- Why is a building permit required?
- When is a building permit required?
- Where do I apply for a building/sign permit?
- What can result from not obtaining a building permit?
- What is plan examination?
- How do I arrange for inspections?
- Do I need a Sign Permit, if so, why?
- What is property standards?
- What is required for installation of air conditioners and fences?
1. What is a Building Permit?
A building permit is a document issued by a municipal building department which, when issued, grants an applicant or their agent legal permission to begin a building project.
The Building Permit application begins the process of review of the project designs (plan examination) to ensure that compliance of the zoning requirements, (contained in municipal by-laws), and building standards (contained in the Ontario Building Code) are satisfied for the health, safety, and welfare of the public who will be occupying the building. The actual construction is subject to inspections by City of St. Catharines Building Inspectors in accordance with the Ontario Building Code and other applicable standards and legislation before work is concealed by floor or wall finishes and also gives building officials the means to enforce the requirements of various standards.
2. Why is a building permit required?
Building permits are required to ensure zoning requirements, (contained in municipal by-laws), and building safety standards (contained in the Ontario Building Code) are satisfied. The Ontario Building Code is a provincial regulation administered by the Housing Development and Buildings Branch of the Ministry of Municipal Affairs and Housing. Under the Building Code Act, local governments are given authority for the enforcement of the Ontario Building Code within their municipality.
3. When is a building permit required?
A building permit is required for new construction, additions, alterations, renovations, relocations, and repairs or rehabilitation of a building or structure. Some minor repairs do not require a permit. Listed below are some typical projects and whether or not they require a permit. Electrical, mechanical, heating and plumbing permits may also be required.
The following are examples of projects that WOULD require a building permit:
The following are examples of projects that WOULD NOT require a building permit:
- Replacement of stucco, siding, or shingles with the same material.
- Replacement of doors when the opening is not altered.
- Construction of fences (except when required for pool installation).
- Patching, painting, and decorating.
- Installation of cabinets and shelves.
Please Note: If you are still not certain whether or not your project requires a building permit, please contact the Building Section at 905-688-5601, Extension 1660 and our staff will be able to assist you in making that determination.
4. Where do I apply for a building / sign permit?
You can make an application for building and sign permits, Monday through Friday, 8:30 a.m. to 4:30 p.m. at:
City Hall
Transportation and Environmental Services
Building Section
50 Church Street
Telephone: 905-688-5601, Extension 1660
Fax: 905-641-4450
Mailing Address:
PO Box 3012
City Hall, 50 Church Street
St. Catharines Ontario L2R 7C2
5. What can result from not obtaining a building permit?
- Costly repairs may be required to gain compliance.
- Removal of work done not in compliance will be required.
- The building permit application fee may be increased.
- Legal action may be initiated by the Building Department to gain compliance.
6. What is plan examination?
Plan examination ensures that proposed projects conform to the Zoning By-law, Ontario Building Code requirements and other applicable legislation.
Depending on the complexity of the project, plan examination of applications may take up to 10 working days for residential projects and up to 30 working days or more for commercial, industrial, and institutional projects.
Note: All drawings submitted to the Building Section with a permit application may be subject to approvals from other departments or agencies prior to issuance of a building permit. Therefore, to ensure prompt issuance of permits, submitted drawings should be as accurate as possible. This will expedite the plan examination and will ensure that you get your permit as promptly as possible.
7. How do I arrange for inspections?
It is the responsibility of the owner, or his or her agent, to call for inspections during certain stages of project construction. A schedule outlining the inspections that need to be made for the project is outlined on the issued building permit, however, for complex projects (and some minor projects), a schedule of inspections may be required. To arrange an inspection, please call our office at 905-688-5601, Extension 1660 at least 48 hours in advance to schedule the date for the inspector to visit your project.
Residential inspections, depending on the construction being done, may include some or all of the following stages: footings prior to backfill, foundations, framing, insulation, final/occupancy, fireplace rough-in, sewer and water rough-in, plumbing rough-in.
8. Do I need a Sign Permit, if so, why?
Our Sign By-law states that a sign permit must be obtained for the placement or erection of balloon signs, billboard signs, ground signs, murals, pole/pylon signs, portable signs, roof signs, signs on utility poles, wall signs, etc.. Sign permits ensure that sign structures are constructed in a safe manner, and conform to the City of St. Catharines By-Laws and other applicable requirements.
9. What is property standards?
In the City of St. Catharines, all property owners are required to maintain their property (internally and externally) in a neat and tidy condition so as not to detract from the neighbouring environment or present a hazard to any person. Minimum standards for the maintenance and occupancy of all properties in the City of St. Catharines are enforced by the Building Department on a signed, written complaint basis only or e-mail submitted providing complete-mail address. To be equitable to everyone, complaints are dealt with in the order in which they are received.
If you have a question about what constitutes a violation of the City´s by-laws please call the Building Section at 905-688-5601 , extension 1629 or by email Enforcement Coordinator to discuss the situation with us.
Complaint Form
10. What is required for installation of air conditioners and fences?
The Building Section is responsible for approving the location/placement of all air conditioning units operating machinery and the height of fences.
Please contact the Zoning Technician at 905-688-5601, extension 1660 for further information.
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Engineering: Operations
- I have water coming up through my basement floor drain, do you clear blocked sewer services?
- Is there a cost to clear my blocked sewer service?
- What sewer clearing charges would I be responsible for?
- Are there other methods to determine location or cause of a blockage?
- What if I need to replace my Sewer Service?
- If I replace my sewer service, do I need a Plumbing Permit?
- What if the water in my basement is caused by the Main Sewer?
- I need to have my water turned off at the curb stop for plumbing repairs, is there a cost and can it be turned back on the same day?
- I believe I have low water pressure as it takes too long to fill the bath tub or do laundry.
- My water bill is very high, could it be that my water meter needs repair or replacement?
- The valve at my water meter is leaking.
- Is my water meter ever replaced?
- What if I don’t want my meter replaced?
- Why is my water brown?
- There is water bubbling up in my front lawn and/or on the street.
- Roadway flooding due to heavy rainfall.
- The water curb stop has raised up on my lawn and it is a problem when I am cutting the grass.
- When and how often is my street cleaned?
- When will the leaves on the road be swept up?
- My ditch/culvert is full of leaves and is causing flooding.
- There is litter and/or shopping carts on the roadway or in the creek behind my property
- I would like to widen my driveway, is there a cost involved.
- The sidewalk in front of my house is broken/raised and dangerous.
- The roadside curb in front of my property is broken.
- The boulevard in front of my house was dug up and needs to be repaired.
- What is the city doing about potholes on our streets?
- I have damaged my car from a pothole, is the City responsible for the costs to repair the damage.
- I want to dig on my property and I would like someone to locate all underground utility lines (water, gas, hydro)
- There are paint marks all over my front lawn/boulevard, is there going to be work done?
- Our street sign or traffic sign (stop) is missing or damaged.
- One of the street lights has burned out, who should I contact to have it repaired?
- My Garbage/Recycling has not been picked up. When is my garbage day?
1. I have water coming up through my basement floor drain, do you clear blocked sewer services?
Yes, if you experience water coming up through your floor drain either during or following a rain storm, or while using large amounts of water (i.e., laundry) you may have a blocked sewer service. If you call our Service Centre at 905-935-3813 and report your condition, a city crew will respond to your property and undertake the most appropriate means to correct your problem. You also have the option of calling a private contractor or plumber to undertake the repair.
2. Is there a cost to clear my blocked sewer service?
Yes, the cost is based on whether the work is performed during regular business hours which are Monday to Friday 7:30 am to 7:30 pm or at an overtime rate. The cost for this service will be determined according to the nature of the blockage, the location of the blockage in relation to your property line and the equipment used to clear the blockage. The City fees are defined by our Schedule of Rates and Fees, please call the Service Centre at 905-935-3813 for information.
3. What sewer clearing charges would I be responsible for?
i) If the blockage is found to be within the private property portion of the sewer service, the property owner is responsible for all costs to clear the blockage.
ii) If there is not adequate access to the sewer service from an appropriate sewer service clean out (either inside or outside the building) to allow the use of sewer cleaning rods, the homeowner is responsible for all costs to clear the service regardless of the location of the blockage. The absence of a proper clean out limits our ability to provide a thorough clearing of the sewer. This is particularly important if the cause of the blockage is tree roots or grease build-up.
4. Are there other methods to determine location or cause of a blockage?
Yes. The City also provides, at a cost to the property owner, a service to TV the sewer line to determine the cause of the blockage and/or the condition of the sewer pipe. The cost of this service is outlined in our Schedule of Rates and Fees, please call the Service Centre at 905-935-3813 for information. If the cause of the blockage is found to be on the City property portion of the sewer service there is no charge to the property owner for the TV inspection.
5. What if I need to replace my Sewer Service?
If the inspection confirms that you need to replace your sewer pipe, the property owner is responsible for arranging the replacement of the sewer pipe on the private property side and for all costs associated with the work. If the sewer pipe on the city property also requires replacement, the work will be undertaken by the City at no cost to the property owner.
6. If I replace my sewer service, do I need a Plumbing Permit?
Yes. A plumbing permit is required at a cost to the homeowner as per our Schedule of Rates and Fees. For more information on the Fees, please call 905-688-5601 extension 1660. Application is made at the Transportation and Environmental Services Department at City Hall, 50 Church Street, St Catharines. The plumbing permit helps to protect the interest of the property owner as the process requires that the sewer installation is inspected by a Plumbing Inspector before the trench is backfilled.
7. What if the water in my basement is caused by the Main Sewer?
Should the cause of the sewer back-up be determined to be the Main Sewer there are no costs to the property owner associated with correcting the problem. Should the property owner experience damage to personal property as the result of a main sewer back-up, a letter outlining damages directly caused by the back-up should be submitted to the City’s Legal Department at City of St Catharines, 50 Church Street, St Catharines, Ontario L2R 7C2. All claims will be investigated by the City’s Insurance Adjuster.
8. I need to have my water turned off at the curb stop for plumbing repairs, is there a cost and can it be turned back on the same day?
Yes there is a cost for this service as per our Schedule of Rates and Fees. Yes it can be turned back on the same day provided we are advised no later than 7:30 pm, otherwise you will charged overtime costs. Please call the Service Centre at 905-935-3813 for information on our rates and fees and to arrange for this service.
9. I believe I have low water pressure as it takes too long to fill the bath tub or do laundry.
Depending on the age of your home it could be that you need to upgrade your water line. Many older homes have a ˝ inch water service which may not provide sufficient volume for your water needs. You would need to hire a contractor to replace the water service to your property line. If necessary, the City would upgrade the water service on the road allowance at no cost to you.
10. My water bill is very high, could it be that my water meter needs repair or replacement?
For high consumption you should first check to see if you have a leaky toilet or tap. The best way to do this is to take a meter reading last thing at night and providing no one in the house flushes a toilet or runs a tap you can take a reading in the morning again. The meter reading will determine if there is a water leak somewhere in the house. Water meters generally run slow if they are not functioning properly.
11. The valve at my water meter is leaking.
We do not repair this valve, you may require the services of a plumber to do this work for you. However, you would require us to shut the water off at the property line and there is a cost involved as per our Schedule of Rates and Fees. Please call the Service Centre at 905-935-3813 for information.
12. Is my water meter ever replaced?
Yes. The city operates a program to replace all residential water meters every 15 years.
13. What if I don’t want my meter replaced?
According to City By-Law 2001- 411 you are required to allow a representative of the City access to the water meter for repair or replacement.
14. Why is my water brown?
If we have used a fire hydrant in your area this will often disturb any sediment in the water line. Usually the discoloured water disappears if you run a tap for 15 - 20 minutes, however, if the problem persists you should call us at 905-935-3813.
15. There is water bubbling up in my front lawn and/or on the street.
This is probably a watermain or water service leak. We would appreciate a call at 905-935-3813.
16. Roadway flooding due to heavy rainfall
During periods of heavy rainfall, the roadway drainage and storm sewer systems may not have sufficient capacity to drain the water as quickly as during normal rainfall. Please allow the system adequate time to clear. However, if you are aware of a blocked catchbasin or culvert that could result in property damage, please call us at 905-935-3813.
17. The water curb stop has raised up on my lawn and it is a problem when I am cutting the grass
This does happen due to the frost in the winter. We ask that in the spring time, you wait until the frost is out of the ground. If the problem persists please call us at 905-935-3813.
18. When and how often is my street cleaned?
We have a street cleaning program which starts in early April and continues until the first snow fall. In the spring we clean all City streets of sand and debris deposited over winter. The remainder of the year, we attempt to sweep all streets with curbs every 2 months.
19. When will the leaves on the road be swept up?
Weather permitting, leaves which fall on the street are swept up with the priority emphasis in the areas of heaviest leaf accumulations. Regular sweeping of all other areas is suspended during this period of up to 6 weeks. Leaves collected from the boulevard and private property are to be bagged, as per the current Leaf Collection Contract for pickup under the leaf and yard waste collection program.
Leaves from the boulevard and private property must not be deposited on the roadway in piles.
20. My ditch/culvert is full of leaves and is causing flooding.
Property owners are encouraged to remove leaves from their ditches to avoid blockage and possible flooding problems. Leaves should not be raked into ditches in the fall. Should the culvert at your property become blocked with debris, please call us at 905-935-3813.
21. There is litter and/or shopping carts on the roadway or in the creek behind my property.
Please call us at 905-935-3813 for cleanup.
22. I would like to widen my driveway, is there a cost involved?
To determine any costs, go to City Hall at 50 Church Street to the Transportation and Environmental Services Department on the main floor. If you require a curb cut or culvert extension to widen your driveway there is a per lineal metre cost as per our Schedule of Rates and Fees. For more information on the costs, please call 905-688-5601 extension 1660. It is illegal to undertake your own curb cut, culvert widening or replacement.
23. The sidewalk in front of my house is broken/raised and dangerous.
Please call us at 905- 935-3813. City staff will examine and assess the damage. A temporary patch or grinding of the sidewalk will be carried out as quickly as possible and if required the sidewalk slab(s) will be noted for replacement at a later date as part of our annual sidewalk repair program.
24. The roadside curb in front of my property is broken.
Please call us at 905-935-3813. City staff will examine and assess the damage. A temporary patch will be carried out as quickly as possible and the curb section will be noted for permanent repair at a later date as part of our annual curb repair program.
25. The boulevard in front of my house was dug up and needs to be repaired.
The boulevard in front of your house may have been dug up either by the City or one of the other utility companies. If you are unsure of who is responsible for the repair please call us at 905-935-3813. We will confirm if the City is responsible and will try to provide you with some time frame when the work will be completed. If you are aware that another utility company was responsible for digging up the boulevard please call them directly.
26. What is the City doing about potholes on our streets?
In November 2002 the City initiated a Minimum Maintenance Standards Inspection Program of all City streets. What this means is that all City streets will be inspected at least once a month. All potholes identified, will be repaired as quickly as possible. If you do spot a pothole please call us at 905-935-3813.
27. I have damaged my car from a pothole, is the City responsible for the costs to repair the damage.
Generally speaking, the City is not held responsible for costs to repair vehicles damaged by potholes. However, you are entitled to submit your claim for damages by forwarding a letter outlining the date and location of the damages, and/or a receipt detailing the repairs done. This information should be sent to our Legal Department at City of St Catharines, 50 Church Street, St Catharines, Ontario L2R 7C2.
28. I want to dig on my property and I would like someone to locate all underground utility lines (water, gas, hydro).
The City does not provide private utility locates. The utility companies, including the City of St Catharines, use a private company to do all utility locates. It is important that you call 1-800-400-2255 for your utility locates. There is no cost involved.
29. There are paint marks all over my front lawn/boulevard, is there going to be work done?
To confirm if and/or what type of work is being planned you should contact the Private Utility Locate Company P.V.S. at 905-984-5197.
30. Our street sign or traffic sign (i.e., stop) is missing or damaged.
Please call us at 905-935-3813 for repair
31. One of the street lights has burned out, who should I contact to have it repaired?
The City employs a private company to maintain and repair our street lights. It is helpful if you can provide the pole number, which is on the yellow tag attached to the pole. Please call 905-684-9764 for repair.
32. My Garbage/Recycling has not been picked up. When is my garbage day?
My Garbage/Recycling has not been picked up. When is my garbage day? The Regional Municipality of Niagara is responsible for the collection of all household waste and recycling material. A Private Contractor is used to provide the collection service. Please call the Region’s Waste Info-line at 905-356-4141 for any questions related to garbage, recycling and organics collection or visit their website.
Engineering: Snow Removal
- What is the City’s policy for clearing City streets following a winter storm?
- Do I have to shovel the sidewalk in front of my house/business?
- Why does the plow push the snow back onto my driveway after I’ve spent several hours shovelling it?
- Does the City assist seniors and physical challenged people with clearing their driveways and sidewalks of snow and ice?
- If a city plow damages my driveway, curb or grass boulevard, who is responsible for restoring them.
- Who is responsible for clearing the snow at bus stops and shelters?
- Who is responsible for clearing snow at these locations?
- Does the City clean the snow off catchbasins that are unable to receive melt water?
- Who is responsible for clearing snow from around fire hydrants?
1. What is the City’s policy for clearing City streets following a winter storm?
Winter storm response in St. Catharines is undertaken in a two-tiered approach. When a storm begins, all of our equipment is deployed on Main routes which consist of arterial roads and major collector streets. They also include lower volume roads which have steep grades or dangerous curves. Once the main routes have been salted and/or plowed, then the Secondary (local) streets are sanded and/or plowed.
Our main routes are set up so that the majority of an average trip through the City will be travelled on a cleared main road. There is not much point in attempting to clear all the secondary streets if the main roads are not clear.
Each snow event is different in terms of what approach is taken to address the secondary roads. There are City Council approved Levels of Service which we follow as well as recently legislated Minimum Maintenance Standards initiated by the Ministry of Transportation which includes snow removal standards based on traffic volume and snow accumulation.
2. Do I have to shovel the sidewalk in front of my house/business?
Yes, the City requires all property owners to clear the sidewalks abutting their property of all snow and ice within 24 hours following a storm event. Failing to clear the sidewalk could result in a fine under a City By-Law and the snow/ice could be removed by City forces at your expense. It is important that the sidewalks are cleared down to bare concrete.
3. Why does the plow push the snow back onto my driveway after I’ve spent several hours shovelling it?
Snow plows have no place to push snow except to the curb or shoulder of the road and that includes any driveways in their path. The City realizes this causes some hardship and we ask for your understanding as our main goal is to make the roads as safe as possible. Please do not call to request removal of this snow as this is not a service we provide.
4. Does the City assist seniors and physical challenged people with clearing their driveways and sidewalks of snow and ice?
Yes, the City does provide for the removal of snow/ice from City sidewalks and the ends of driveways at houses occupied by Seniors or Physically Challenged persons. The City does not clear snow from private property. For further information, please call 905-688-5601 extension 2160. To obtain a copy of an Application Form click here.
5. If a city plow damages my driveway, curb or grass boulevard, who is responsible for restoring them.
The City is responsible for the repair of any plow damage to the roadway or grass boulevards. We will not repair damage done to driveway aprons finished with patterned concrete, interlock brick, or raised driveway curbs.
6. Who is responsible for clearing the snow at bus stops and shelters?
The City is responsible for the roadway in front of the shelter. The Transit Commission is responsible for the removal of snow at the shelter and sidewalk area. To report a problem contact 905-685-4271 extension 224.
7. Who is responsible for clearing snow at these locations?
The City is responsible for the roadway in front of the mailbox. The City does not clear a path to these mailboxes.
8. Does the City clean the snow off catchbasins that are unable to receive melt water?
The City encourages homeowners to create a path or clear away snow on and around catchbasin and grates in front of their homes to ensure proper snow melt drainage of melting snow. If you are unable to do so and the water appears to be causing property damage, please call us at 905-935-3813.
9. Who is responsible for clearing snow from around fire hydrants?
The City places an identification marker on all hydrants located at the end of circles and those directly adjacent to the roadway. These markers help identify their location should they become buried with snow. The City encourages homeowners not to pile snow around any hydrant, as in the event of a fire, gaining access could be critical.
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Engineering: Traffic and Parking
- I always experience significant queues at a particular signalized intersection. Is there anything that can be done?
- Who should I contact to report a broken or malfunctioning traffic signal?
- How do I request a new traffic signal to be installed or request a revision to an existing signal timing?
- Why is the “Walking Person” light not long enough to cross the street before the “Flashing Hand” is displayed?
- How do I get an all-way stop installed at an intersection in my neighbourhood?
- I want the on-street parking layout on my street changed, what should I do?
- What is the speed limit on my street?
- I would like something done about the vehicles that speed on my street.
- I’d like to advertise my special event on a banner.
- I am planning a special event that will require the use or closure of a City road or sidewalk. How do I obtain permission from the City to host my event?
- Who do I contact about a hedge that blocks a portion of the sidewalk?
- Who do I contact about an object (e.g. a large tree) that is causing a sight restriction at an intersection in my neighbourhood, making it difficult to see on-coming traffic?
- Who do I contact to request the installation of a new traffic sign or move an existing traffic sign on my street or report an obstructed/missing traffic sign?
- Who do I contact to report a malfunctioning street light?
- How do I request the installation of a new sidewalk on my street
- How do I request the installation of a school crossing guard in my neighbourhood?
- How do I obtain traffic volumes for the stretch of road in front of my business?
1. I always experience significant queues at a particular signalized intersection. Is there anything that can be done?
In March 2000 the Region of Niagara downloaded numerous traffic signals to the City of St. Catharines. We are currently in the process of reviewing the signal timing and operation of each intersection, and are aware that some signals may require an adjustment to the timing and/or new phasing requirements (i.e., protected left turn). As these deficiencies are identified, a program is being put in place to address new requirements as funds become available.
2. Who should I contact to report a broken or malfunctioning traffic signal?
The City’s traffic control signals are maintained by the Region of Niagara. Please call the Region’s emergency contact number at 905-685-1571 to report any malfunctions. The following are different situations and what to do in the event of a failure:
- Flashing Amber: Proceed through the intersection with caution.
- Flashing Red: Treat the intersection as a four way stop.
- Power Failure: Treat the intersection as a four way stop.
3. How do I request a new traffic signal to be installed or request a revision to an existing signal timing?
All new signal installations are subject to the Province of Ontario’s Signal justification process. The warrant utilizes the intersection traffic volumes, delay to cross traffic, collision history, pedestrian volume, and pedestrian delay to determine if the signal is justified. Revisions to existing signal timings may be considered by Staff after a review of the intersection’s operations is undertaken, and it is determined that the intersection’s operation can be improved. Requests can be made by contacting the Traffic Division at 905-688-5601 extension 1660 and/or sending in a written request to the Traffic Division at the City of St. Catharines, 50 Church Street, PO Box 3012, St. Catharines, Ontario L2R 7C2.
4. Why is the “Walking Person” light not long enough to cross the street before the “Flashing Hand” is displayed?
There is a common misunderstanding that the “Walking Person” should be displayed for the time required to cross a street. The purpose of the “Walking Person” light is to inform pedestrians when it is safe to cross the street. The pedestrian protection does not end when the “Flashing Hand” begins to flash. The “Flashing Hand” informs that pedestrians on the curb should not begin to cross the street. If you have already started crossing when the “Flashing Hand” is displayed, continue crossing, as sufficient time has been provided for you to clear the crosswalk .
5. How do I get an all-way stop installed at an intersection in my neighbourhood?
The purpose of a stop sign is to control the right-of-way at an intersection. All-way stop controls are installed at the intersection of two relatively equal roadways, having similar traffic volume demand and operating characteristics or in response to high collision rates, excessive vehicular delay, and a high rate of pedestrian crossings at the intersection.
Many individuals believe that the installation of stop signs will lower the speed at which vehicles travel on a particular street. This in untrue, and may result in higher speeds between stop signs, as drivers accelerate to make up the lost time for having to stop. Stop signs are only effective at slowing traffic within a short distance of the intersection.
Improper use of all-way stop controls unnecessarily restricts traffic flow. At unwarranted locations, drivers who do not expect cross traffic often fail to stop completely at the intersection, which negatively affects pedestrian safety.
All requests should be directed, in writing, to the Traffic Division at the City of St. Catharines, 50 Church Street, PO Box 3012, St. Catharines, Ontario L2R 7C2.
6. I want the on-street parking layout on my street changed, what should I do?
As parking is a contentious issue in most neighbourhoods, the City requests that a letter be mailed to the traffic department detailing the problem and suggested solutions to the problem. For a large study area it is recommended that the resident also conduct a petition and submit it to the Traffic Department. Once a request has been received, City Staff will review the area and determine if parking restrictions are required in order to address a “technical” problem. If a technical problem if found, a survey may be distributed to all affected residents of any requested parking changes in order to solicit an unbiased representation of the need/want for parking changes. All requests should be directed, in writing, to the Traffic Division at the City of St. Catharines, 50 Church Street, PO Box 3012, St. Catharines, Ontario L2R 7C2.
7. What is the speed limit on my street?
Speed limits are determined largely by roadway geometry and surrounding land uses. Under the Highway Traffic Act, the speed limit within a city, town or built up area is 50 km/h, unless otherwise posted by the municipality. On roads that do not have speed limit signs, the speed limit is 50 km/h.
8. I would like something done about the vehicles that speed on my street.
The Niagara Regional Police Service (NRPS) has initiated a traffic hotline at 905-688-4111 extension 4290, that they use to identify various trends and hotspots throughout the Region with respect to speed and other traffic enforcement issues. All calls will be examined and addressed on a priority basis. In some cases, City Staff can install “Slow - Watch for Children” signs where applicable. All requests should be directed, in writing, to the Traffic Division at the City of St. Catharines, 50 Church Street, PO Box 3012, St. Catharines, Ontario L2R 7C2.
9. I’d like to advertise my special event on a banner.
You must obtain a banner permit. Banners must be approved and follow the guidelines established by the City. The erection of banners will be limited to charitable organizations or in the promotion of community activities. They will not be permitted as a form of advertising for religious or commercial gain. Information regarding location, size, insurance requirements, and installation costs can be obtained by contacting the Traffic Division at 905-688-5601 extension 1660. It is recommended that applications for a banner location be submitted as soon as possible. They are accepted on a “first come, first serve” basis, with priority given to the previous years’ applicants and with the most current event first.
10. I am planning a special event that will require the use or closure of a City road or sidewalk. How do I obtain permission from the City to host my event?
Special Event permits are issued by the City to grant permission to occupy City streets and sidewalks for special events such as parades and walk-a-thons. In order to apply for this permit, please submit a detailed description of your proposed event, in writing, to the Traffic Division at the City of St. Catharines, 50 Church Street, PO Box 3012, St. Catharines, Ontario L2R 7C2. Please include information such as the event’s dates and times, proposed routing, what the event is for, and any other information that will help staff determine if the event is permissible. As some special events may require City Council approval, you should submit your proposal at least two months prior to the event date.
11. Who do I contact about a hedge that blocks a portion of the sidewalk?
The City has specific by-laws that must be followed regarding hedges that front a property. Hedges must not exceed a height of 3 feet, and cannot overhang the sidewalk. Complaints regarding any kind of encroachment to the road allowance should be directed to the Traffic Division at 905-688-5601 extension 1660.
12. Who do I contact about an object (e.g., a large tree) that is causing a sight restriction at an intersection in my neighbourhood, making it difficult to see on-coming traffic?
Objects located within an intersection’s daylighting triangle (i.e., shrubs or trees) can obstruct sight lines. Please contact the Traffic Division at 905-688-5601 extension 1660 to report these concerns. City staff will undertake a field investigation and determine what action should be taken to clear up the sight lines at the intersection.
13. Who do I contact to request the installation of a new traffic sign or move an existing traffic sign on my street or report an obstructed/missing traffic sign?
Requests for all new or relocated traffic signs must be approved by the Traffic Division prior to any work being undertaken. If you would like to request a new traffic sign or have an existing traffic sign relocated, please direct your request, in writing, to the Traffic Division, City of St. Catharines, 50 Church Street, PO Box 3012, St. Catharines, Ontario L2R 7C2. Obstructed or missing traffic signs should be reported to our Municipal Service Centre at 905-935-3813.
14. Who do I contact to report a malfunctioning street light?
The City has a private contractor that maintains the City’s street lighting. It is helpful if you get the pole number, which is on the yellow tag attached to the pole. Please contact 905-684-9764 to report a street light that is malfunctioning.
15. How do I request the installation of a new sidewalk on my street?
The City’s New Sidewalk Construction Program (NSCP) was developed to provide pedestrians with a safer and more convenient environment by giving priority to the completion of the pedestrian network where a need, demand or continuity deficiency is identified. The main objective of constructing sidewalks is to separate pedestrian traffic from vehicles and thus provide safe and continuous pedestrian linkages from residential areas to generators such as schools, parks, and shopping areas.
To request a new sidewalk installation, a written request must be submitted to the Traffic Division, City of St. Catharines, 50 Church Street, PO Box 3012, St. Catharines, Ontario L2R 7C2. It is recommended that a petition for support of the new installation be conducted and submitted with the letter requesting the installation.
16. How do I request the installation of a school crossing guard in my neighbourhood?
School crossing guards are adults who assist school aged children in crossing the street. When approaching a school crossing, all vehicles are required to come to a complete stop and remain stopped until the children and school crossing guard are safely off the road.
School crossing guard locations are determined by staff based on volume and gap studies. Provincial guidelines do not recommend the installation of crossing guards at signalized intersections or all-way stops.
All requests should be directed, in writing, to the Clerks Department at the City of St. Catharines, 50 Church Street, PO Box 3012, St. Catharines, Ontario L2R 7C2.
17. How do I obtain traffic volumes for the stretch of road in front of my business?
The City maintains a yearly count program and can provide turning movement count data for all signalized intersections, and link volume counts for all arterial and major collector type roadways. Traffic count data can be obtained by contacting the City’s Traffic Division at 905-688-5601 extension 1660.
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Mayor and Council
- Can I get a congratulatory letter or certificate from the Mayor for a special event?
- How can I ask the mayor to attend my function or event?
- Can I meet with the Mayor in person? How can I arrange this?
1. Can I get a congratulatory letter or certificate from the Mayor for a special event?
The Mayor issues congratulatory certificates to residents of St. Catharines who are celebrating their 75th, 80th, 85th, 90th, 95th, 100th birthday and greater, and who are making their 40th, 50th, 60th, 65th, or 70th wedding anniversary and greater.
Requests for certificates by EMAIL or mailed to the Office of the Mayor, P.O. Box 3012, 50 Church Street, St. Catharines, Ontario, L2R 7C2. You need to provide the following information:
- the name of the requester and contact information
- the full name(s) and address of the recipient(s) including their suffix Mr., Mrs., Ms., etc.
- the address where the certificate is to be mailed (or if you would like to pick it up in person) the occasion being celebrated and the date of the birthday or anniversary and the date when the certificate is required
Requests for certificates should be sent to the Mayor´s Office at least four weeks prior to the date required. Please write "Congratulatory Letter/Certificate" in the subject area of your e-mail to assist in processing.
2. How can I ask the Mayor to attend my function or event?
To invite the Mayor to your event or function, please call 905-688-5601 extension 1540. Your request should include the date, time, location and nature of the event, a contact person and relevant phone numbers. You should also include details regarding the specific role for the Mayor. For example, if you would like the Mayor to speak at your event, please indicate this in your request.
Please allow the office at least seven working days to process and respond to your request. Bookings for the Mayor are made at least two months in advance. Our office will contact you to confirm or regret the Mayor´s attendance.
3. Can I meet with the Mayor in person? How do I arrange this?
To requests a meeting with the Mayor please call 905-688-5601 extension 1540. Please allow the office at least seven working days to process and respond to your request. Bookings for the Mayor are made at least two months in advance.
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Planning
- What is a home occupation?
- Can I park in my front yard?
- How many persons may occupy a dwelling?
- How can I find out what my property is zoned?
- How can I find out what uses are permitted by the zoning or where I may place a building on my lot?
- When do you need a Zoning By-law Amendment (ZBA or rezoning) and how long will it take?
- Am I subject to Site Plan Control?
- When do you need a Site Plan Agreement and how long does it take?
- How can I get involved?
- How do I appeal a decision?
1. What is a home occupation?
A home occupation can occur in any home subject to regulations of the zoning by-law. A home occupation cannot occupy more 25% of the floor area of a dwelling unit, cannot have a sign, and cannot involve any retail sales directly from the premises. Any home occupation cannot use equipment of any type that would not normally be found in a home and cannot emit noise, odor, fumes, dust, electrical interference, etc. Specifically prohibited as home occupations are direct retail sales, pet care and/or grooming, small engine or automotive repair or maintenance. For more information, contact the Zoning Division of the Transportation and Environmental Services Department at 905-688-5601 extension 1660.
2. Can I park in my front yard?
Regulations for parking in front yards vary across the City. In all instances, parking must occur only on driveways and not lawns or other landscaped areas. The width of the driveway and the area of the driveway relative to the lot size are controlled by zoning regulations. The fine for contravening the front yard parking regulation is currently $100. For information concerning the regulations application to your property, contact the Zoning Division of the Transportation and Environmental Services Department at 905-688-5601 extension 1660.
3. How many persons may occupy a dwelling?
The Ontario Building Code establishes minimum space requirements per person that control the maximum number of persons who can occupy a dwelling. The City’s zoning by-laws also have regulations that limit the numbers of roomers and boarders in a dwelling to a maximum of three in addition to the primary occupant or occupants. For information concerning the regulations application to your property, contact the Zoning Division of the Transportation and Environmental Services Department at 905-688-5601 extension 1660.
4. How can I find out what my property is zoned?
All you need to do is call City Hall at 905-688-5601 extension 1660 and have your property address. A zoning clerk will be pleased to provide you the information.
5. How can I find out what uses are permitted by the zoning or where I may place a building on my lot?
All you need to do is call City Hall at 905-688-5601 extension 1660 and have your property address. A zoning clerk will be pleased to provide you the information. If what you want to do is not permitted by the zoning by-law, you will be referred to the Planning Services Department to provide information concerning how you may be able to proceed.
6. When do you need a Zoning By-law Amendment (ZBA or rezoning) and how long will it take?
To determine what the zoning of your property is and what it permits, consult the Transportation and Environmental Services Department and speak to a zoning clerk. If you cannot meet the requirements of the existing zoning, a rezoning may be required if you intend to alter your property in a manner that significantly differs from the requirements of the existing zoning, including:
- A complete change of use (e.g., from Residential to Commercial, from Industrial to Commercial)
- Major reductions in zone provisions (e.g., significant reductions in minimum parking, minimum setbacks , maximum height, maximum building coverage, etc.)
- Inclusion of a certain use which is similar, but not permitted, by the existing zoning (e.g., addition of a basement apartment to dwelling in a neighbourhood zoned for single dwellings only, addition of a retail store to a commercial property which permits only offices)
If you intend to alter your property which results in only minimal variations from the zoning by-law requirements, a “minor variance” application may be an alternative to a rezoning. Consult with a Planner in the Planning Services Department to determine whether a rezoning or minor variance applies to your situation.
Should you require a rezoning, a Zoning Amendment application is required for submission to the Planning Services Department. Once an application is received and reviewed for completeness, the time period required until the application is considered by Council is approximately four months. Timing is dependant on a variety of factors including whether an application is “complete”, Council Meeting schedule, complexity of issues within an application, staff workload, and whether an appeal is submitted to the Ontario Municipal Board, after a decision is made by Council.
See also:
7. Am I subject to Site Plan Control?
The Official Plan of the City of St. Catharines designates all lands within the City limits to be a Site Plan Control Area. The Corporation of the City of St. Catharines By-law Number 85-534 designates certain land uses within the City as being subject to Site Plan Control. Example:
- All lands used, zoned or proposed to be zoned for residential purposes that have five (5) or more dwelling units,
- All lands used, zoned or proposed to be zoned for commercial purposes,
- All lands used, zoned or proposed to be zoned for industrial purposes where the lands abut a residential zone or front on a street opposite a residential zone,
- All lands used, zoned or to be zoned for institutional purposes,
- All lands within the “Agricultural Area” except residences.
Please refer to By-law 85-534 for the specific requirements or contact Mr. Bryan Morris.
Note: Any person contemplating a development on lands noted above should also contact a Zoning Clerk at 905-688-5601, ext 1661 to confirm what is permitted.
8. When do you need a Site Plan Agreement and how long does it take?
No person shall undertake any development subject to Site Plan Control without City Council approval of plans or without entering into a Site Plan Agreement.
Development is defined as “the construction, erection or placing of one or more buildings or structures on land or the making of an addition or alteration to a building or structure that has the effect of substantially increasing the size or usability thereof, or the layout and establishment of a commercial parking lot, or of sites for the location of three or more trailers as defined in the Municipal Act or of sites for the location of three or more mobile homes as in the Planning Act, S.O., 1983, Chapter 1.”
The Site Plan Agreement process follows a standard procedure from the receipt of a completed application to obtaining City Council approval. This process can normally be completed within approximately 4 months from the date of receipt of a completed application.
Any person contemplating any form of development subject to Site Plan Control (see Site Plan Control Area), should contact the Development Agreement Co-ordinator to discuss their proposal at their earliest convenience prior to the submission of an application.
9. How can you get involved?
If you receive a public notice in the mail, see a public notice posted in your neighbourhood, or read a public notice on the City Page in the St. Catharines Standard:
Call the Planning Department.
Ask for more information.
If you have specific concerns, the planner in charge of the file can meet with you to discuss them. You can ask to be kept informed of the progress of the application, and the planner in charge of the application will put you on a mailing list, even if your property is beyond the normal circulation limit.
Talk to Your Neighbours and Your Ward Councillors
Discuss the new development with your neighbours and get their input. If they have concerns, encourage them to call the Planning Department. Discuss your concerns with your ward councillor.
Put your Opinion in Writing
Tell the City and your ward councillor what you think. Write a letter or e-mail to the Planning Department explaining why you support or oppose the proposal, or whether you think modifications are needed. Send a copy of your letter or e-mail to your ward councillor.
Read the Staff Report
Before the public meeting/hearing, get a copy of the planning report. You can pick it up at the Planning Department, from the City Clerk or download it from the internet.
Attend the Meetings
Attend the public hearing where the proposal will be discussed and decided upon.
In addition to the required public hearing/meeting, preliminary information meetings are held for all official plan and zoning by-law amendment applications and subdivision plans.
These are held before any reports are written, and are a good way to find out more about the application and to have input at the start of the process.
Try to attend the public meeting/hearing. You may make a joint presentation with other speakers, provided that each speaker does not simply repeat the same points.
10. How do I appeal a decision?
Any person, or incorporated group may file an appeal. A group needs to be incorporated if it wants to file an appeal in the name of the group. If your group, for example a community association or ratepayers´ group, has not been incorporated, a notice of appeal may be made in the name of an individual who is a member of the association or the group on its behalf.
The length of time to appeal varies with the different types of applications. Please read all correspondence you receive related to a decision as it will outline the length of time for filing an appeal for that specific application. If you have questions please contact the Planning Department.
Your appeal to the OMB should be made to the City Clerk or Secretary-Treasurer of the Committee of Adjustment. In most cases, they are required to send your appeal to the Ontario Municipal Board (OMB) within 15 days after the appeal period expires.
You should cite the portion of the decision you are appealing. For example, in an appeal of a zoning by-law or official plan matter, you should specify whether you are appealing part of or all of the zoning by-law or official plan; in an appeal of a draft plan of subdivision, you should specify whether you are appealing the decision to approve, the conditions of draft approval, or the lapsing provision.
Written reasons for your appeal must be provided.
The appeal fee of $125.00 payable to the Minister of Finance must be provided with your appeal. For more information on the OMB fee schedule, contact your municipal clerk, the Secretary-Treasurer of the Committee of Adjustment, or the OMB.
To find out more about the specific appeal process for each type of planning application, see the application and guideline section or the Ministry of Municipal Affairs Citizen’s Guides to Official Plans, Zoning by-laws, Subdivisions, and Land Severances, Nos. 2, 3, 4 and 5 of the series.
Discuss your plan to appeal with the City Clerk or Planning Services Department.
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Small Business Services
- What type of business should I start?
- How do I write a business plan?
- Is there any business planning software?
- Do I need to do market research?
- Are there special programs for hiring employees?
- Do you have a business consultant and is there a fee for consultation?
- Are there any programs that can teach me about running my own business?
- Do I need a lawyer to file for incorporation?
- What is a name search?
- Are there any rules, regulations, permits or licenses that I require for my business?
- Where do I register for GST or PST?
- What types of insurance do I need for my business?
- Are there any grants available for small business start up?
- What types of financing are available?
- Does the city have a business directory?
- I want to export to other countries. Whom do I contact first?
1. What type of business should I start?
The best business to start depends on you, your skills and experience, and what you love to do. Remember, you must believe in the business and enjoy doing it, in order for it to succeed. Visit our office for access to several useful resources: Evaluating Your Business Idea and Planning for Tomorrow.
2. How do I write a business plan?
We have guides in our office, including samples of sector-specific business plans in our library. You can also contact us to set up a free business consultation. For a checklist and other interactive tools, check out “How Do I Write a Business Plan”. We also have information booklets on intellectual property (which includes trademark, copyright, and patents) available in our office.
3. Is there any business planning software?
There are several web sites which have interactive business planners including the Interactive Business Planner at COBSC (Canada/Ontario Business Service Centre).
4. Do I need to do market research?
Before any business start up, market research is essential. For sources of market research, refer to the "Sources of Market Research" booklet available in our office. We have many sources of print and electronic market research information in our library. In addition, we have a researcher who can assist you. To find out more information, contact us at 905-588-5601 ext 1767.
5. Are there special programs for hiring employees?
Yes, there are some programs for which your business may qualify such as: The New Hires Program, Target Wage Subsidy Program, Job Opportunities for Youth Program, Ontario Graduate Transitions Tax Credit and Summer Job Service Program. For more information contact Human Resources Development Canada at (905) 988-2700.
6. Do you have a business consultant and is there a fee for a consultation?
Shane Thomson is our experienced business consultant and you can make an appointment with him by calling (905)688-5601 ext 1761. There is no fee for a consultation.
7. Are there any programs that can teach me about running my own business?
Our office runs workshops on this subject several times a year. Check them out or call us at (905)688-5601 extension 1767.
8. Do I need a lawyer to incorporate?
Not necessarily, although it is recommended you seek legal counsel. You can incorporate your business provincially on your own by filling out the required incorporation forms and taking them to the Land Registry Office along with $360.00.
9. What is a name search?
A NUANS name search must be done when a business wishes to incorporate. The search can be done by province or Canada-wide. The price for the search ranges from $50.00 to $75.00. Look in the yellow pages under Searchers of Records. You can also do this search on your own via the Internet at http://www.tradename.com/. It costs $53.50/name searched.
When you register an unincorporated business you can conduct a business name search, which costs $8.00 per name. This can be done by mail, fax or on the Ontario Business Connects Machine. Click here for more information on registration centers and details. You can also do this on-line in our office if you have a credit card.
10. Are there any rules, regulations, permits or licences that I require for my business?
This answer depends on the type of business you are opening. For municipal licences, check with the Clerk’s Department at City Hall 905-688-5601 extension 1560. For Provincial and Federal licences you can come into our office and we will research any regulations affecting your business at the provincial & federal level.
11. Where do I register for GST or PST?
PST - When you register your unincorporated business name you will be asked if you will sell PST applicable goods. If your answer is yes, a contact number for the Ministry of Finance will be printed on your summary registration sheet. You will be contacted within 2 weeks of registering, or you can call them at 1-800-263-9229.
GST - Registration for GST is done at the Canada Customs and Revenue Agency located at 32 Church St. in St. Catharines. You must register for the GST if your annual sales are over $30,000.
12. What types of insurance do I need for my business?
There are several types of business insurance, particularly liability insurance. We recommend you speak with your insurance agent or broker to discuss what she/he may be able to offer you. An information booklet on business insurance is also available in our office.
13. Are there any grants available for small business start up?
There are very few grant programs available. Most apply only in certain fields, or geographical areas. Check out the Strategis’ $ources of Financing or purchase Sources of Financing: A Quick Reference Guide from our office.
14. What types of financing are available?
Approach your bank for financing products that meet your needs. In addition, some specific government-funding programs exist. Check out “Where Can I Go For Funding?”, Canada-Ontario Business Service Centre or purchase the Sources of Financing: A Quick Reference Guide for Niagara businesses from our department.
15. Does the City have a business directory?
Yes! In fact, our new and improved business directory is now electronic and on the internet. Check it out today and register your business information.
16. I want to export to other countries. Whom do I contact first?
Our office is a good start. We can provide you with trade information and different contacts such as Team Canada Inc. and Ontario Exports. Back to top ...
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