Bills & Meter Readings

Creating a Water/Wastewater Account

The lawyer acting on behalf of the purchaser of a property normally advises the City once the sale has taken place. If you have purchased a property and wish to ensure that the correct name(s), mailing address and phone number information have been received along with a current water meter reading, please contact the Water Billing Section with the contact information listed in the bottom left corner.

Bills

The City of St. Catharines has designed a water/wastewater bill that is easier for customers to understand.

Click here to open Understanding Your Water/Wastewater Bill

Are you curious what your next Water/Wastewater Bill will be?

If you have your before and after meter readings and/or know your total consumption, see the column to the right for a direct link to our Water/Wastewater Consumption Calculator.

Do you have a Billing Inquiry?

Do you have questions regarding a water/wastewater bill that you have received? Please call 905.688.5605, Monday to Friday 8:30 a.m. to 4:30 p.m.

Do you have a Payment or Collections Inquiry?

Don't know if you can make the payment on time? Do you want to find out more about how to make a payment? Please call 905.688.5601, ext. 1416.

Meter Readings

Up-to-date meter readings are important and are in the customer's best interest because they accurately determine the amount of the water/wastewater bill. Meter readings can also help identify costly leaks. Water is unique to each household and no two are the same. Be sure to read your meter often so you are aware of your average consumption.

Once a year, a City employee visits your home to read your meter. Otherwise, the City of St. Catharines asks residents to read their own water meter and return the information for billing purposes.

Click here to download a Sample Water Meter Card

If you are unable to return your postage-paid water meter card by mail, you can give us your reading by:

• Telephone: 905.688.5601, ext. 1430 
• Email:Click here to email us your water meter reading
• Fax: See contact information to the left

You'll need to provide us with the following information:

Do you have questions regarding your Water Meter Reading Card?

Please call 905.688.5605, Monday to Friday 8:30 a.m. to 4:30 p.m.

Water and Wastewater Payment Assistance

The City of St. Catharines offers programs to assist those receiving Ontario Disability Support Program benefits and seniors who pay water/wastewater charges. More information is available by visiting the Assistance Programs page. Assistance programs include an extension to pay and an application for a $100-credit for senior homeowners.

Click here to visit Assistance Programs