Niagara operates what is known as an enhanced 9-1-1 system. This allows the capturing of the caller's address and telephone number, enabling verification of the information provided. This feature is not affected by call blocking services. 9-1-1 operators can also lock out a phone line and have the ability to ring back the phone where 9-1-1 calls originated, even when the caller has hung up or left the phone off the hook.
All emergency services operating in Niagara work in a co-operative manner to ensure the best service possible to residents. In this way, more than one agency may respond to certain incidents depending on the nature.
The following information has been provided to help you better understand the use of 9-1-1. This information should also be reviewed with children that are able to operate a telephone.
In an emergency only.
For non-emergency calls, refer to the phone book for a list of non-emergency numbers.
An emergency is a situation where a person or property is at risk. This may include a fire, a crime in progress, a car crash or a medical condition.
The information requested may change depending on the emergency, but you will generally be asked for the address of the incident, including city, the nature of the emergency, your name and the telephone number that you are calling from. Stay calm and remain on the phone until you are told you may hang up.
The questions are important for a number of reasons. It will help determine who and the type of equipment to send. The information received will also be passed on to those responding to better allow them to prepare while en route. In addition, responses are not delayed during this period as vehicles and personnel are often being dispatched while you are still on the phone.
It is recommended that this not be done in an effort to reduce the number of false 9-1-1 calls received. Experience has shown that many accidental 9-1-1 calls come from people who have programmed this number into speed dial, with false alarms resulting in the needless waste of resources with police, fire and ambulances all responding.