24 Hour Emergency Service for Roads, Water & Sewers
Call 905.935.3813 to speak to City staff at the Lake Street Service Centre.
City staff are available 24 hours a day, 7 days a week to respond to emergencies relating to:
- Road conditions that may pose a hazard to drivers such as icy roads during winter storms;
- Water emergencies such as watermain breaks; and
- Sewer emergencies such as sewer back-ups.
Residential and commercial property owners who experience sewer back-ups can either call a private contractor or the City to undertake the necessary repair work.
City staff can clean and perform a video inspection of sewer services, however, there is a cost for this service if the problem is found to be on the private owner portion of the service.
If a private contractor is hired to clear a blockage on a sewer service, the homeowner will be responsible for all charges regardless of whether the blockage is on the private or public side of the service.