CORPORATE SUPPORT SERVICES

Mission Statement

The Corporate Support Services Department provides strategic direction of corporate support services in a professional efficient manner for both our community and employee customers. We are committed to achieving excellence by working together, sharing our experience and expertise. We strive to excel in every aspect of our services and approach every challenge with a determination to succeed.

Organizational Structure

Division(s)

Clerks

The Clerks Division is responsible for all official records of the municipality, including by-laws, agreements and contracts, and is the co-ordinator for Municipal Freedom of Information requests. This office conducts the municipal and school board elections in accordance with the Municipal Election Act.  The Clerks Division is the initial contact point for the public.

Additional functions of the Clerks Division include:

• Provide the secretariat services to serve City Council
• Preparation of Council and General Committee agendas
• Recording of the minutes of Council and General Committee meetings
• Tracking, preparation and distribution of correspondence and/or directives of Council
• Co-ordination of appointments to the boards and committees of Council
• Administration of the school crossing guard program
• Acts as a division registrar for the Provincial Registrar General's Office for death registrations and the issuance of marriage licenses
• Business and lottery licences
• Canine control
• Commissioner of Oath services.

Human Resources

The Human Resources division promotes and provides innovative programs and services to enable all employees to maximize their participation and contribution to the City of St. Catharines. Human Resources is client-focused and oriented to providing assistance, guidance and advice on human resource matters in addition to the implementation of strategies and policies. In doing so, the Human Resource division supports our supervisors and employees to effectively deliver public and internal services.

The Human Resource division establishes strategies and develops policies, standards, systems, and processes for implementation in many areas, including the following:

• Recruitment and selection, co-ordinating employment and recruitment activities to meet departmental needs
• Organizational design and development, including business transformation and change management
• Industrial and employee relations, address employee issues/activities with bargaining units and administration of human resource policy and practices
• Performance, conduct and behaviour management
• Compensation and benefits management, development and maintenance of employee compensation, administration of job evaluation/pay equity systems and pension and benefit administration
• Training and development (learning management), development, delivery and evaluation of learning opportunities/programs
• Health and safety, development and maintenance of city-wide programs ensuring a safe workplace and safety for public areas
• Legislative compliance with various employment and workplace related acts and ministerial direction.

Information Systems

The Information Systems division provides information technology to the Mayor and Council, corporate departments and shared services partners. Our Technology and Print Centres enable our customers with strategic, innovative solutions to improve their communication of information through the effective use of technology. 

Information Systems is responsible for:

• Corporate software and applications
• Technology hardware
• Telecommunications
• Audio visual solutions
• Voice and data network infrastructure
• Research and development
• Technology standards protocols
• Consultation and design services
• Planning, installation, maintenance and upgrade services
• Training and guidance
• Technical support and problem resolution
• Data security and integrity, and business continuity.

DIRECTOR

The role of the Director of Corporate Support Services is to:

• Provide guidance for human resource development
• Act as the lead negotiator in collective bargaining
• Advocate for functional and technical advancement through the City's Information Systems division.

 CITY CLERK

The role of the City Clerk is to:

•  Maintain the administrative as well as the legislative requirements necessary for a city council and a municipal corporation to function.

 Click here to email the City Clerk