The Corporate Support Services Department provides strategic direction of corporate support services in a professional efficient manner for both our community and employee customers. We are committed to achieving excellence by working together, sharing our experience and expertise. We strive to excel in every aspect of our services and approach every challenge with a determination to succeed.
The Human Resources division promotes and provides innovative programs and services to enable all employees to maximize their participation and contribution to the City of St. Catharines. Human Resources is client-focused and oriented to providing assistance, guidance and advice on human resource matters in addition to the implementation of strategies and policies. In doing so, the Human Resource division supports our supervisors and employees to effectively deliver public and internal services.
The Human Resource division establishes strategies and develops policies, standards, systems, and processes for implementation in many areas, including the following:
The Information Technology division provides information technology to the Mayor and Council, corporate departments and shared services partners. Our Techology Centre enables our customers with strategic, innovative solutions to improve their communication of information through the effective use of technology.
Information Technology is responsible for:
Legal Services provides legal services to the Corporation by providing legal advice to City Council, the Chief Administrative Officer and other City officials. Legal Services prepares all proposed by-laws, agreements and contracts for the Corporation, and represents the City of St. Catharines in legal proceedings.
Legal Services receives and processes insurance claims and written noise complaints. All claims and complaints must be signed.
The City of St. Catharines Legal Services department does not represent individual residents.
The role of the Director of Corporate Support Services is to: