CORPORATE SUPPORT SERVICES

Mission Statement

The Corporate Support Services Department provides strategic direction of corporate support services in a professional efficient manner for both our community and employee customers. We are committed to achieving excellence by working together, sharing our experience and expertise. We strive to excel in every aspect of our services and approach every challenge with a determination to succeed.

Organizational Structure

Division(s)

Human Resources

The Human Resources division promotes and provides innovative programs and services to enable all employees to maximize their participation and contribution to the City of St. Catharines. Human Resources is client-focused and oriented to providing assistance, guidance and advice on human resource matters in addition to the implementation of strategies and policies. In doing so, the Human Resource division supports our supervisors and employees to effectively deliver public and internal services.

The Human Resource division establishes strategies and develops policies, standards, systems, and processes for implementation in many areas, including the following:

• Recruitment and selection, co-ordinating employment and recruitment activities to meet departmental needs
• Organizational design and development, including business transformation and change management
• Industrial and employee relations, address employee issues/activities with bargaining units and administration of human resource policy and practices
• Performance, conduct and behaviour management
• Compensation and benefits management, development and maintenance of employee compensation, administration of job evaluation/pay equity systems and pension and benefit administration
• Training and development (learning management), development, delivery and evaluation of learning opportunities/programs
• Health and safety, development and maintenance of city-wide programs ensuring a safe workplace and safety for public areas
• Legislative compliance with various employment and workplace related acts and ministerial direction.

Information Technology

The Information Technology division provides information technology to the Mayor and Council, corporate departments and shared services partners. Our Techology Centre enables our customers with strategic, innovative solutions to improve their communication of information through the effective use of technology.

Information Technology is responsible for:

• Corporate software and applications
• Technology hardware
• Telecommunications
• Audio visual solutions
• Voice and data network infrastructure
• Research and development
• Technology standards protocols
• Consultation and design services
• Planning, installation, maintenance and upgrade services
• Training and guidance
• Technical support and problem resolution
• Data security and integrity, and business continuity.

Legal Services

Legal Services provides legal services to the Corporation by providing legal advice to City Council, the Chief Administrative Officer and other City officials. Legal Services prepares all proposed by-laws, agreements and contracts for the Corporation, and represents the City of St. Catharines in legal proceedings.

Legal Services receives and processes insurance claims and written noise complaints. All claims and complaints must be signed.

The City of St. Catharines Legal Services department does not represent individual residents.

DIRECTOR

The role of the Director of Corporate Support Services is to:

• Provide guidance for human resource development
• Act as the lead negotiator in collective bargaining
• Advocate for functional and technical advancement through the City's Information Technoloy division.